Job description
About Twig Fertility
We’re Twig Fertility - a leading fertility center and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern, thoughtfully designed clinics bring a new definition to what healthcare can look like in Canada. With our state-of-the-art IVF labs and in-house pharmacies, we offer the full range of fertility services.
Following the success of our two Toronto locations, we’re excited to expand to Vancouver — bringing our innovative, patient-first model of care to the West Coast.
As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manners. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.
If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.
Your impact
- Deliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environment
- Find new opportunities and efficiencies for our clinic and patient operations through time management, prioritization and critical thinking
- Bring professional and strong verbal and written communications that educate and enable patients to feel supported and empowered on their journey
Your responsibilities
- Directly communicate with patients to review fees and answer billing related questions
- Assist patients in understanding their existing insurance coverage and benefits, including coverage under their employer-based insurance plans
- Process MSP Billing
- Prepare and submit MSP claims for all physicians
- Reconcile all claims and resubmit as necessary
- Generate monthly and annual RA reports and other reports as needed
- Process Non-MSP Billing
- Create quotes for patients according to their treatment plans
- Invoice patients for self-pay services and process payments
- Manage annual and recurring fees including cryo-storage billing
- Create monthly, quarterly, and annual reports as needed
- Communicate and coordinate with the accounting department
- Perform other administrative duties as needed
Your experience
- Previous related experience in a medical or clinical office environment
- Successful completion of a post-secondary certificate or diploma in Medical Administration or equivalent (preferred)
- Strong understanding of the MSP schedule of benefits and diagnostic codes
- Strong interpersonal skills and a high degree of discretion
- Must enjoy learning and interacting with people of all backgrounds
- Experience, willingness and comfort with providing care to LGBT2SQ individuals and couples
- Effective verbal and written communication and time management skills
- High degree of accuracy and attention to detail
- Computer and EMR experience skills including Square, MDBilling (preferred)
Your schedule
- Full time
- Monday - Friday 7:00AM-3:00PM (hours may vary)
At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.
Job Types: Full-time, Permanent
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
