Administrative Supervisor

Ovation Fertility • Newport Beach, CA, US • 2d ago

Our purpose is to bring the joy of parenthood through innovative science, but it’s difficult to summarize Ovation® Fertility in just one sentence. Yes, we’re a nationwide network of IVF and genetics laboratories that have been using collaborative medicine to make parenthood possible since 2016. We’re also a renowned provider of Fertility Storage Solutions, donor eggs, genetic testing and gestational surrogacy services. However, that’s not all. Ovation Fertility is also a great place to work and grow.

We’re in the business of creating families. Every day, we help patients overcome the complex causes of infertility to have the families they have always dreamed of. We’ve also created a different type of family: a workplace family. Together, our team members work hard to help patients become parents while helping each other grow to reach their full potential.

The Administrative Supervisor is responsible for the day-to-day operations of the Ovation Lab Administration Department. In addition to a superb understanding of laboratory processes and flow, referring clinical operations and IVF cycle preparation and processes, the Administrative Supervisor ensures that all pertinent pre-cycle information is gathered for the laboratory in a timely and organized manner and patient services are held to a high standard of professionalism. The Administrative Supervisor is required to support the mission, vision, values, and strategic initiatives of Ovation Fertility and must demonstrate a commitment to provide quality service to patients, physicians, coworkers, and the public.

This role will be responsible for managing a team and will require the candidate to possess leadership skills, attention to detail, and the ability to train, motivate, and develop staff. This role will also be responsible for interacting with both physicians and patients.

We have an immediate opening for a full-time Administrative Supervisor to join our team. The schedule for this position is Monday-Friday 7:00am-4:00pm, with every 3rd weekend Saturday and Sunday from 7am-12pm and all holidays except for Christmas and New Years on a rotating basis with other team members. Pay range is $70-80k annually.

How You'll Contribute:

Supervise administrative support personnel
Answer phones, directing all phone calls to the appropriate resource
Enter patient demographics into the patient EMR system
Oversee the scheduling of patient appointments through EMR software
Check-in patients, give instructions for collecting specimens and room patient in collection room
Oversee IVF patient chart preparation and scanning in a timely and organized manner
Respond to patient inquiries by phone and email
Coordinate with nurse teams for physician referrals and collect the following: embryology requisitions, thaw orders, IDS results, confirm consents are completed, and all other paperwork required to schedule IVF procedures
Enter data into laboratory databases
Collect payments for andrology services/submit checks to be deposited
Email/Fax reports to outside physicians
Order office supplies/schedule FEDEX/UPS pickups
Perform all other duties as assigned

What You'll Bring:

Associates degree required
1+ year of data entry experience into EMR system
Coordination and appointment scheduling experience (after hours approximately 10-20%)
Ability to work weekends and holidays on a rotating basis with other teammates
Excellent intrapersonal communication skills
Excellent planning and organizational skills
Excellent problem solving skills
Exceptional written and verbal communication skills and attention to detail
Ability to work independently
Ability to work as part of a team

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

Competitive pay + bonus
Comprehensive training
PTO
Medical, dental, vision and 401(k) matching
Life and disability insurance
Tuition reimbursement
Parental Leave
Fertility Benefits
Research opportunities
Ability to make an impact in the communities we serve

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.

To learn more about our company and culture please visit our website.

Equal Opportunity Employer
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