A specialized holistic medical practice serving women after 40 is looking for a friendly empathetic assistant.
We are looking for a team member with exceptional customer service skills who wants to be a part of the innovative practice as we grow and partner with more patients on their journey to optimal wellness.
This position would be a great fit for someone with experience working in a medspa, or other high-end service industry requiring sales and exceptional customer service.
Who you are:
- Impeccable customer service skills, with a customer-centric attitude.
- Ability to make a personal connection with prospective patients looking to establish care with us.
- Passionate, motivated and energetic team member who believes in an innovative approach to achieving optimal wellness.
- Organized, efficient and proactive. You think outside the box and anticipate patient and practice needs before they arise.
- Driven to achieve personal and professional goals and objectives. You are resourceful, flexible and value the learning process.
- Maintain a positive attitude, a growth mindset and bring solutions to solving problems and removing barriers to delivering a remarkable patient experience.
What you do:
- Consistently demonstrate a commitment to providing exceptional customer service.
- Solve customer service concerns, while striving to provide a WOW experience for our patients in all encounters.
- Receive and follow through with phone calls, emails and other communication in a welcoming manner, going 'above and beyond' to make sure patients expectations are exceeded.
- Confirm, schedule, re-schedule appointments.
- Ensure patients complete required paperwork and lab testing before their appointments
- Conduct Discovery Calls with leads who have found our practice, have engaging conversations that move the lead from contemplation to action of scheduling a New Patient Appointment
- Develop relationships and strong patient rapport to maintain customer loyalty.
- Resonate a friendly, courteous and sympathetic attitude when interacting with patients.
- Assist with various sales and marketing activities, educate patients regarding our approach, services and programs
Requirements and Skills
- Outgoing, friendly "people" person who thrives on interacting with others.
- High level of customer service skills, professionalism and ability to connect with prospective new patients.
- Excellent time management skills, ability to organize and prioritize tasks
- Self-aware and service-oriented
- Experience in sales, medical office
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Excellent communication and problem-solving skills
- Team player
How to apply:
In your cover letter please include: why do you think you are a good fit for this job?
Your application will NOT be considered without a cover letter.
Medical Specialty: Functional Medicine, Hormone Therapy, Wellness Programming, Men's and Women's Health
The expected compensation for this position is $25-29 per hour, plus bonus potential.
Pay offered may vary depending on multiple individualized factors, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Job Type: Part-time
Pay: $25.00 - $29.00 per hour
Benefits:
- Malpractice insurance
- On-the-job training
- Paid time off
- Work from home
Schedule:
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Stamford, CT 06905 (Required)
Work Location: In person
