Context
Laboratoires UPSA (Union de Pharmacologie Scientifique Appliquée), founded in 1935 by Dr Camille Bru in Agen, has embodied innovation and expertise in the healthcare field for almost 90 years.
Specializing in the management of pain, flu, energy, digestion and sleep, we have built a solid reputation across Europe with iconic brands such as Dafalgan, one of the most influential in Belgium.
Today, as part of the Taisho Pharmaceutical group, UPSA continues to strengthen its commitment to public health in Belgium, with the ambition to grow through new categories and the existing portfolio.
Our mission is clear: to meet the ever-changing needs of patients by offering effective and accessible self-medication solutions.
In this spirit of continuous innovation, UPSA recently broadened its horizons by teaming up with Nourished, a leader in personalized nutrition, and acquiring Serelys, a specialist in women's health. These strategic partnerships enable us to enrich our offering with even more targeted and innovative solutions, while remaining true to our primary vocation: improving the daily lives of everyone.
To bring our "Conquest 2027" vision to life, we are strengthening our sales team. Join a dynamic and people-focused company where you will play a key role in coordinating flows, analyzing data, supporting sales, and ensuring customer satisfaction. Seize this opportunity to make a real difference!
The mission
Commercial Support
Sales Support & Trade Activation :
- Ensure administrative follow-up of commercial actions (e.g. contracts, product launches, etc.)
- Assurer le suivi du CA mensuel
- Follow up on pricing implementation in SAP, PIT, Smartsales, etc.
- Train new employees on UPSA’s general sales terms and customer procedures
Trade Activation
- Contribute to the development of POS activation tools
- Participate in sales cycle preparation
- Define and monitor POS sales activation KPIs
- Act as the interface between Sales, Marketing, Supply & 3PL for VAS activities
- Ensure operational coordination and follow-up of the CRM system
- Monitor stock levels and anticipate potential stockouts
- Contribute to process and tool simplification and continuous improvement
Distribution & Logistics
- Support KPI analysis and activity reporting, and assist in the preparation of monthly reports and business reviews
- Coordinate logistics for new launches and ensure compliance (new products, pre-packs, destructions)
- Ensure compliance with quality, EHS, and safety requirements
- Act as the logistics link between our partners (GOtC, Supply) and specific customer requirements
- Participate in logistics audits and feasibility studies
- Contribute to process and tool simplification and continuous improvement
- Customer Service & Field Team Support:
- Act as the main point of contact for our logistics provider and the O2C service
- Support sales reps with requests: orders, returns, complaints (via SAP & SMS)
- Supervise tasks assigned to the Call Center: front office, complaint management, etc., and manage the backup plan in case of absence or overload
Qualifications Requierements
Bachelor’s degree in Business, Marketing, Finance, Communication, or equivalent.
Ability to learn quickly and adapt to a constantly evolving environment.
Proven first experience in a similar role (Customer Service, Sales Administration, Supply Chain, or Distribution).
Results- and customer-oriented
Team player with a creative and solution-driven mindset
Ability to collaborate
at all levels of the organization
Analytical mindset with the ability to make data-driven decisions
Dynamic, curious, proactive, and able to take initiative
Ability to manage multiple tasks simultaneously.
Strong command of MS Office tools, CRM, and SAP
Languages:
Fluent in French and Dutch; English is a plus
