Patient Service Representative (Temporary)

Axia Women's Health • Full-time • West Orange Twp, New Jersey, United States • 3d ago

At Axia Women’s Health, recognized as a Great Place to Work for a 3rd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We are currently recruiting for a Patient Service Representative in West Orange, NJ. This would be on a temporary basis with opportunity to grow within Axia Women's Health.

Our care center is looking for a temporary full time PSR to fill in while our lead PSR is out on maternity leave. Individual must be flexible with hours and be able to start as early as 7am and work until 6 or later on some days.

The Patient Service Representative (PSR) will have exemplary customer service and communication skills as the first and last point of contact for Axia Women’s Health patients visiting the office and for patients calling to schedule or change appointments or making other requests. Hours can range between 7a-6p with day/evening shifts.

Essential Functions:

Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area.
Paging or phoning appropriate personnel to meet and escort patients to the exam room.
Explaining financial requirements to patients, collecting, and recording copayments as required.
Performing registration functions for new and existing patients and activating patient files.
Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed.
Retrieving and appropriately routing any messages from the answering service.
Providing additional support to patients and medical staff and performing other duties as assigned.
Courteously screening solicitors for relevance to organizational needs.
Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance.

Qualities & Skills:

Excellent customer service skills & communication skills.
Ability to adapt to changing priorities and business needs.
Ability to maintain composure and navigate a fast-paced, innovative environment.
Team player.
Ability to work 30-40 hours per week including some evening hours
Ability to work a flexible schedule and provide coverage at satellite location(s), where applicable, as needed.

Experience and Education:

High School Diploma or GED
Medical Receptionist/PSR experience preferred.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.