Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.
Applicants must reside and be legally eligible to work in Ontario.
Job Description
- Answer main hospital telephones lines, patient information lines and emergency lines, etc.
- Answer enquiries of callers in accordance with Hospital policy, giving accurate information or referring calls using a PC based directory and paging system
- Activate paging and/or Emergency Codes according to Department and Hospital policies and procedures
- Page physicians and key hospital personnel as per Hospital policy in a timely manner
- Update On-Call Schedules used for locating hospital staff
- Remain up to date on hospital activities and all relevant policies and procedures.
- As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care
As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.
The responsibilities described above are representative and are not to be construed as all-inclusive.
Qualifications
- High School Diploma
- 2-3 years previous experience as a telephone or call centre operator preferable
- Excellent customer service skills
- Excellent verbal telephone skills and a firm grasp of the English language
- Hospital experience a definite asset
- Good working knowledge of Microsoft Windows, Word and Outlook
- Knowledge of Nortel Meridian telephones is an asset
- Keyboarding at 40 w.p.m. with maximum 5% error rate
- Ability to work at a fast pace in an unpredictable environment
- Ability to remain calm and polite when faced with stressful situations and potentially challenging callers
- Excellent problem-solving and clear communication skills
- Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
- This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all
Closing Statement
Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.
