Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.
Applicants must reside and be legally eligible to work in Ontario.
Job Description
An exciting permanent Full-Time opportunity as an Administrative Assistant exists in the Department of Family and Community Medicine (DFCM) which includes the Women’s College Hospital Academic Family Health Team (WCHAFHT), which is one of the largest Family Practice Units within the University of Toronto with over 40 Staff Physicians, 30 Residents and Fellows, and associated Healthcare Professionals and Support Staff. This position reports to the Department Head for Primary Care. This position will provide the opportunity to work on site and remotely. The Administrative Assistant provides administrative support to the Department head, Primary Care Program and WCH Department of Family Community Medicine.
Summary of duties, but not limited to:
- Ensures efficient operation of the DFCM administrative office organizes and maintains electronic and paper information filing/retrieval methods, systems or formats; the production of complex documents/materials.
- Assists with the planning and implementation of the Administrative Office priorities by developing standardized procedures and ensuring program deadlines and deliverables are achieved.
- Coordinates and support relevant Administrative Office communications.
- Provides program information to physicians, leaders and learners.
- Responds to general inquiries and communications (example calls, messages, emails, etc.) in a timely manner.
- Enters relevant data from all sources (Word, Excel, meetings minutes, reporting metrics) into relevant system and generate monthly reports accordingly.
- Supports the onboarding of new Family Health Organization (FHO) for primary care program members including onboarding.
- Maintains physicians’ rosters and support physician credentialling and onboarding process
- Supports the preparation of various reports such as Departmental and Board reports
- Support the preparation of minutes and agenda for meetings
- Assists in maintaining accurate records of all receivables, invoices, supporting documentation and statements in accordance with office records retention policies and practices.
As a role model and champion, you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.
The responsibilities described above are representative and are not to be construed as all-inclusive.
Qualifications/Skills:
- Post-secondary degree/diploma required
- 2-5 years recent related experience in hospital administration
- Demonstrated experience working with and supporting hospital leaders and physicians.
- Must have excellent organizational and administrative skills with strong attention to detail.
- Knowledge of health care, organizational/office practices, procedures, and standards required.
- Ability to produce high quality work in accordance with Hospital/DFCM standards required.
- Ability to maintain confidentiality required.
- Well-developed skills in the Microsoft suite of products.
- Exceptional communication and interpersonal skills, able to verbally communicate in an efficient manner.
- Demonstrated experience in medical billing submissions and problem-solving required.
- Good work and attendance record required.
- Demonstrated alignment with WCH vision mission and values.
- Proven punctuality and attendance record.
- Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital.
- This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all.
- Ability to work independently in a focused team environment
Why Choose Us?
- Be part of a dedicated team committed to excellence.
- Shape the future of healthcare in a supportive environment.
- Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP).
Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.
