A Bit About Us
At AgriWebb our mission is to empower the livestock industry with the best possible tools to feed the world both profitably and sustainably. We are the market leader in SaaS Livestock Business Management and are rapidly expanding, with offices in Australia, USA and UK; and customers in Brazil, South Africa, and New Zealand.
Joining us means you’ll be working with a group of phenomenal people - from farming experts, to tech groundbreakers, to sustainability gurus, in a down to earth and supportive culture.
Ready to have a real impact on climate change and help us change the future of the livestock industry?
About The Role
Are you passionate about building meaningful relationships and empowering customers to succeed? We’re looking for a proactive and customer-focused Customer Success Manager (CSM) to join our dynamic team and make a real impact.
As a CSM, you’ll own the customer journey from start to finish—guiding new customers through seamless onboarding and cultivating strong, long-term partnerships. Your mission? To help our customers achieve their goals, unlock the full potential of our solutions, and see real value in their investment with us.
In this role, you’ll work with customers in our Corporate segment, focusing on multi-property farm operations in Australia with advanced reporting needs. You’ll be at the heart of their success, driving activation, engagement, and retention by:
- Building trusted relationships and providing valuable insights.
- Encouraging adoption of AgriWebb’s tools and features.
- Identifying opportunities for growth and expansion
To be successful in the role you will need:
- 2+ years of Customer Success Management experience, ideally within a SaaS business, is required.
- Proven experience in both retaining and growing customer relationships.
- Demonstrated ability to drive behaviour change or overcome barriers/ hurdles.
- Strong understanding of customer success KPI and metrics
- An understanding of agriculture or livestock production is a bonus, but not a must-have.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage and educate customers effectively.
- Data-driven mindset with strong analytical skills and proficiency in CRM and customer success software.
- A passion for problem-solving and ”roll up your sleeves” demeanour.
- Customer-oriented mindset and a genuine desire to improve their lives
Compensation: $90K base + $30K bonus potential.
Benefits
- Flexible work including hybrid and fully remote arrangements
- Converted warehouse office space in the heart of Surry Hills
- Supportive and family-friendly work environment with flexible hours
- 12 weeks of paid parental leave (for all parents), superannuation paid on parental leave up to 12 months, paid fertility leave and pregnancy loss leave
- Additional 10 days paid Family Leave
- A day off for your Birthday
- Individual annual learning & development budget to spend on whatever you’d like to learn
- MacBooks and access to leading apps so you can do your best work
- A range of health and wellness benefits include EAP, personal well-being allowance, flu vaccines, and more
- Celebrate with a pair of RM Williams boots at 6 months
We are Farmers. Ranchers. Coders. Educators. Listeners. Storytellers. Visionaries. We come from all walks, but we all belong. We all belong because we all believe in the heart of this industry, and the health of our planet.
If you’re interested in a role but don’t meet 100% of the requirements listed, we encourage you to apply anyway.
All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, medical conditions, disability, age or veteran status.
Along with your CV, we’d love to receive a cover letter that tells us more about you and your motivation for applying to this role.
