North Florida Women's Care is seeking a full-time Benefits Coordinator to support the complete patient benefits process. This person will be responsible for inputting patient data, distributing benefits information, and monitoring the patient’s account receivable (A/R), ensuring patient confidentiality and customer service is at the forefront.

Responsibilities

Provide support to patients, staff, and insurance companies regarding benefits and eligibility, account balance, etc. by various methods including incoming telephone calls, EMR patient portal/instant messages, email, in person contact, etc.
Ensure the accuracy of patient and insurance information is entered in the EMR system for each date of service/procedure.
Utilize various methods of benefit and eligibility verification including real-time eligibility, insurance portals, calling the patient &/or insurance payer to obtain current information.
Prepare the daily deposit as needed.
Oversee patient accounts for maternity care, surgery and office procedures as listed below:

-Verify active in-network coverage.

-Calculate patient responsibility.

-Communicate with patients to explain benefits information.

-Collect payment &/or set up an automated payment plan for patient financial responsibility within the company’s guidelines.

-Monitor patient accounts to ensure coverage and payments remain up to date.

-Review scheduled appointments and collect any outstanding balances prior to the scheduled visit.

-Notify patients of out-of-network coverage and expected estimate amount to be paid at time of service.

-Set up patient automated payment plans in EMR.

Monitor the patient A/R as listed below:

-Collect outstanding balances.

-Prepare accounts for outside collection agencies.

-Process refund requests.

Knowledge, Skills, and Abilities

Knowledge of medical terminology.
Strong verbal and written communication skills, including comfortability with sensitive financial matters.
Ability to multi-task with strong organizational skills.
Ability to use a computer with Microsoft Word, Outlook, and EMR software.
Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.
Ability and willingness to adapt to changes as necessary.
Ability to maintain a positive attitude and maintain effective working relationships.
Ensures all work exhibits a high level of quality through attention to detail and monitoring of work.
May be required to lift and carry up to 20 pounds in the form of computer paper, equipment, or other materials.
Must be able to concentrate for extended periods of time, paying attention to detail.
Must be able to sit for extended periods of time and demonstrate manual dexterity while performing job duties.
Operating standard office machines, including a computer, frequent ability to move freely about the office building, answering/using the telephone, and correcting vision and hearing to normal range.
Requires occasional bending, reaching, and stretching.

Education and Experience

High School education or GED equivalent.
Minimum one year of medical office experience.
Working knowledge of general office duties.
Working knowledge of insurance verification process.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Ability to Commute:

Tallahassee, FL 32308 (Required)

Ability to Relocate:

Tallahassee, FL 32308: Relocate before starting work (Required)

Work Location: In person

North Florida Women's Care jobs

Benefits Coordinator - Women's Health

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