Position Title: Medical Office Assistant

Job Status: Full-Time

Reports to: Clinic Manager

Olive Fertility Centre Kelowna (formerly Kelowna Regional Fertility Centre) has been servicing patients throughout the Okanagan and beyond for over 16 years. We are a vibrant, caring group of doctors, nurses and scientists that work together in a supportive, fun and positive environment.

We are looking for a “Rock Star” Medical Office Assistant, preferably with two to three years experience in the medical field, to support a high-energy fast paced Fertility Clinic in their day-to-day operations. This is an opportunity for an ambitious customer service-based individual with exceptional interpersonal and multi-tasking skills to excel in a rewarding patient-based role.

The position interacts closely with the patients in delivering medical services in collaboration with the Lab and Nursing Team and with the Medical Director and multiple physicians. Benefits offered after probationary period.

Core Responsibilities:

· Addressing patient inquiries via phone and email.

· Interfacing with all patients upon arrival and departure from the clinic.

· Keeping accurate pregnancy data, charting, and record keeping for infertility patients.

· Process client payments during each visit.

· Clinic appointment scheduling and calling.

· Inventory management.

· Maintaining the utmost confidentiality with respect to all clients.

· Advanced computer skills are required.

· Helping the accounting department with the day-to-day activities

· Day shifts only for 7.5 hours between the hours of 8 am to 5 pm weekdays.

· Experience / Position Requirements:

· 3 years of experience in a medical practice or customer service role in a business setting

· Previous MSP billing experience an asset.

· EMR Experience (Accuro) an asset

· Skilled in Word / Excel / Outlook.

· Commitment to professional practice and personal development.

· Commitment to team-based decision making.

· Superior interpersonal and communication skills.

· Commitment to patient centered care.

· Demonstrated pattern of good attendance and work performance.

· Ability to communicate and work in a fast-paced environment

Skills:

· Ability to prioritize, organize workload and plan independently.

· Exceptional phone etiquette and interpersonal skills.

· Strong attention to detail and problem-solving skills.

· Strong written and verbal communication skills.

· Demonstration of good attendance and work performance.

· Comfortable in working with LGBTQI2 patients.

· Committed to patient centered care.

Please email resume and cover letter to info@olivekelowna.com with attention to Angie Mace, Clinic Operations Manager

Job Type: Full-time

Pay: $20.00-$30.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Flexible schedule
Vision care

Schedule:

Monday to Friday

Work Location: In person

Expected start date: 2025-06-02

Jobs in Kelowna

Full Time MOA at Olive Kelowna

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