Reproductive America is seeking a warm, organized, and professional Front Desk Receptionist to join our dedicated team. As the first point of contact for our patients, this role requires someone who can provide a calm, welcoming, and supportive presence while efficiently managing front desk operations in a fast-paced clinical setting.
About Us
Reproductive America is a leading provider of comprehensive fertility care, offering a full range of reproductive health services including IVF, fertility preservation, genetic testing, donor/surrogacy support, and more. Our team is committed to delivering compassionate, patient-centered care supported by advanced technology and a collaborative environment.
Responsibilities
The Front Desk Receptionist will be responsible for:
- Answering and managing high-volume phone calls with professionalism and empathy
- Responding to patient emails promptly and courteously
- Checking patients in and out of appointments
- Scheduling appointments in the EMR system
- Verifying insurance benefits and collecting necessary information
- Assisting with billing tasks, coding basics, and processing payments
- Maintaining accurate patient records and ensuring proper documentation
- Supporting physicians, nurses, and coordinators with administrative tasks
- Managing front desk workflow such as scanning, uploading documents, and organizing patient charts
- Creating a welcoming, calm environment for all patients and visitors
- Upholding patient confidentiality and HIPAA guidelines
Qualifications
Required:
- Previous front desk or administrative experience in a medical, dental, or healthcare setting
- Experience with EMR systems
- Strong phone, communication, and customer service skills
- Ability to multitask and stay organized in a busy environment
- Professional, friendly, and calm demeanor
- Strong attention to detail
- Proficiency in Microsoft Office
- Ability to work independently and as part of a team
Preferred:
- Experience with scheduling, insurance verification, coding, or billing
- Spoken fluency in Spanish is a plus
We Offer
- Medical, Dental, and Vision Insurance Options
- Paid Time Off and Paid Holidays
- 401(k) Retirement Plan
- Company-paid Life Insurance, Long-Term Disability, and AD&D
- Optional Short-Term Disability and additional Life/AD&D plans
- Free parking
- Supportive team environment
How to Apply
Qualified candidates should submit their resume and a brief cover letter outlining their relevant experience and interest in joining Reproductive America to info@reproductiveamerica.com.
Job Type: Full-time
Base Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
