Medical Receptionist

CNY Fertility Center • Norfolk, VA, US • 1w ago

Job Title: Medical Receptionist

Reports to: Office Manager

FLSA Status: Non-Exempt

Summary: CNY Fertility is a renowned fertility center offering advanced treatments like IVF, IUI, and egg freezing. With a patient-centered approach and cutting-edge technology, we support individuals and couples on their journey to parenthood. The Medical Receptionist is responsible for ensuring the smooth and efficient operation of the office. This role includes daily administrative functions, ensuring patient safety and care, and maintaining regular communication with clinical staff. You will play a key role in coordinating office activities to support high-quality patient experiences and effective workflow.

Required Duties and Responsibilities include the following. Other duties may be assigned.

Check in patients for provider follow up talks, provider consults, pre-admission testing, follow up surgeries, blood work and ultrasounds, OR procedures, transfers, and any other clinical appointments.
Have patients sign and fill out consent forms and financial documents when necessary
Collect co-pay payments from patients and balances for upcoming appointments
Keep track of all patient’s whereabouts
Maintain the lobby including supplies and cleanliness
Escort male patients to the collection room when needed
Collect semen samples from patients and deliver them to the lab immediately
Assist clinical staff with cleanup of patient rooms when needed
Check for incoming faxes and attach them to the appropriate patient charts
Escort OR procedure patients and consult follow up talks to the proper rooms
Constantly keep the nurses and providers aware of the arrival of patients and any appointment changes
Prepare charts for the following day by printing consents and financial agreements
Maintain full waters, coffee, and tea throughout the day
Properly opens and closes the front area each day according to standard operating procedure
Balance the drawer at the end of each shift and close it out
Helps to ensure guest safety. Report accidents immediately to your supervisor

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Fertility Receptionist does not have any supervisory responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); and at least one year of related experience and/or training; Will consider equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Knowledge, Skills and Other Abilities:

Medical Terminology
Time management skills
Strong communication, both written and verbal
Great active listening skills
A patient and empathetic attitude
Comfortable working in fast-paced environments
Computer literacy

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a comfortable setting where it is quiet and dim light. There is some risk of exposure of bodily fluids or contagious diseases.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit.

Benefits include: