New England Cryogenic Center (NECC) was founded in 1971 and is considered one of the pioneers in processing and cryopreservation of human cells and tissue. Our goal is to become the premiere worldwide leader in cryopreservation of human cells, tissue, and cellular therapies. In addition, we aim to educate the public and medical communities on the availability of cryogenic storage of cells and tissue, along with their current and potential benefits for future use in treating disease and injury. We are expanding our research and development department to generate pioneering research advancements in the fields of cellular therapies, cryopreservation, and continuing educational growth.
This position requires cross-department coordination to ensure seamless communication, accurate documentation, and efficient coordination between clients, medical professionals, and our internal teams.
We are seeking a full-time Transfer Coordinator (Andrology) to join our Marlborough, MA team. The schedule is working Monday-Friday 8:30am-5:00pm.
What You'll Do:
Transfer Requests
- Act as the main contact for clients via phone, email, chat, and info-line
- Educate clients and practitioners on available andrology and transfer services
- Coordinate specimen transfers with clients and medical facilities, ensuring documentation accuracy and completeness
- Prepare and manage transfer, withdrawal, and discard forms
- Maintain up-to-date client records, pricing, and configurations
- Support billing, reporting, and general administrative tasks
- Respond to inquiries generated through marketing campaigns
New Customers
- Schedule appointments for andrology banking services
- Guide new clients through required documentation and account setup
- Answer questions related to appointments and services
- Process charges and send lab reports to clients and physicians
General Duties
- Maintain detailed records of specimen handling and client communications
- Ensure compliance with laboratory protocols and confidentiality standards
- Support database updates, chart filing, AR functions, and special projects
- Distribute brochures and informational materials to referring offices
- Perform all other duties as assigned: The job description is not meant to be an all-inclusive statement of every duty and responsibility required by the jobholder. The organization hopes each jobholder can react to reasonable change productively and handle other tasks assigned
Environmental Conditions
- Will work in an inside environment with temperature control
- Occupational exposure to gases, bloodborne pathogens or other potentially infectious materials may reasonably be anticipated from the performance of duties or work environment
- Some physical hazards, i.e. burns, needle pricks, etc.
What You'll Bring:
- Requires a high school diploma at minimum; business certificate or associates degree preferred
- A combination of at least one year of related experience is preferred
- Detail-oriented with strong organizational and reading skills
- Clear and effective communication skills, both written and verbal
- Must be able to interact and communicate with clients and individuals at all levels of the organization
- Strong interpersonal skills to handle sensitive and confidential information
- Proficiency in a variety of computer software applications including but not limited to word processing, database, and presentation software (MSWord, Excel, PowerPoint)
- Self-starter that adapts well to change in a dynamic environment
- Computer proficiency required
- Ability to maintain the highest level of confidentiality
- Flexibility and willingness to learn at all times
- Excellent multi-tasking abilities
- Ability to solve problems and troubleshoot
- Can quickly and effectively respond to situations
- Data entry and record keeping accuracy
- Strong customer service and results orientation; highly responsive to requests
- Excellent organizational and interpersonal skills and ability to build and maintain effective working relationships
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:
- Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
- Part-Time Employees:
401(k) with company match and performance-based bonus opportunities
- Per Diem Employees:
401(k) with company match
How To Get Started:
To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.
To learn more about our company and culture please visit our website.
