Monash IVF Group are leading the future of reproductive
care
At Monash IVF we’re trying to change the way society thinks and acts in
relation to their fertility. We’re removing stigmas, empowering people to make
better decisions and to take action earlier. Ultimately, we are trying to
improve everyone’s chance of having a family.
The reality is, we know starting a family isn’t always easy. It can take real
bravery by our patients, and a lot of empathy and support from our Monash IVF
team. That’s why it’s so important that the people we select to join our team
are genuinely compassionate and caring, and truly want to make a difference. If
this sounds like you, read on.
A uniquely meaningful position supporting the donor and
surrogacy patient journey
The Donor & Surrogacy Coordinator has a very important role at Monash IVF.
You will provide ongoing support to our prospective donors, recipients,
surrogates and intended parents in a professional and caring manner. With
exceptional customer service, underpinned by compassion, high organisational
skills and attention to detail, you will directly enhance the patient
experience. Some of your responsibilities will include:
- Providing exceptional customer service to internal and
external stakeholders
- Ensuring regulatory compliance for donors, recipients,
surrogates and intended parents
- Maintaining an understanding of regulatory guidelines
- Managing multiple patient allocations to progress to
treatment with assisted reproductive technology
- Managing the selection and allocation process of donors to
recipients
- Maintaining accurate and current donor inventory and records
- Liaising with other departments and key stakeholders
regarding donor matters
Are you the ideal candidate for us?
The Donor & Surrogacy Coordinator will have a genuine interest in the
fertility industry, specifically Donor & Surrogacy, and be sensitive to the
needs of our patients. Ideally you will bring the following:
- Previous Donor & Surrogacy experience (highly regarded)
- Experience with managing patient expectations and providing
information to patients
- Sound understanding of the Donor (egg, sperm and embryo) and
Surrogacy program and processes
- Knowledge and understanding of relevant legislations,
regulations and guidelines specific to donor and surrogacy
- Empathetic towards patients during highly sensitive
conversations
- Ability to set priorities, time manage and meet deadlines
- High attention to detail and organisational skills
- Excellent interpersonal and communication skills including
presentation skills
- A vibrant team player with a strong interest to be part of a
growing industry
- Tertiary qualifications in science, health science, nursing
or law (not essential)
- Competent user of Microsoft office suite
- A willingness to fit in and embrace the Monash IVF Group
Principles: Care, Collaborate, Communicate, Commitment and Create.
Why work with us?
At Monash IVF, 80% of our people agree that it is truly ‘a great place to
work’. We are more than just a workplace—we are a passionate and innovative
community dedicated to empowering individuals and making a real difference in
the world of fertility. Our state-of-the-art facilities in Cremorne, provide an
inspiring environment where cutting-edge technology meets compassionate care.
Located just 100 meters from East Richmond station and easily accessible by
trams, our head office is perfectly positioned for a convenient commute.
We believe in fostering a culture of continuous growth and development,
offering extensive learning and development opportunities to help you advance
your career.
Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure
all employees feel included, supported and valued. Being part of the Monash IVF
Group gives you access to many benefits,.
- Your professional growth truly matters to us—we’re dedicated
to supporting you with meaningful development opportunities, guidance, and a
commitment to your success. You will have access to participate in an Annual
Mentor Program, as well as a Learning & Development Framework that supports
your professional goals.
- We deeply care about our employees’ physical and mental
well-being, as well as work-life balance, fostering a supportive environment
where you feel valued, heard, and empowered to thrive both personally and
professionally. Enjoy access to CU Health Employee Assistance program and
Fitness Passport gym membership!
- As part of our commitment to you, we offer 12 weeks paid
parental leave and exclusive discounts on MIVFG fertility and ultrasound
services, providing you with the support you need during life's important
moments.
- As a Nationally Accredited RTO, M Group Reproductive
Healthcare Institute, you will be empowered with the skills and nationally
recognized qualifications to unlock new opportunities and reach your full
potential
- If you’re ready to join the brave leaders of reproductive
care, please follow the link below.
Closing Date: 28 November 2025 (Unless filled prior)
Lara Shmidel - HR Business Partner VIC
recruitment@monashivfgroup.com
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