Front Desk Receptionist

My OB/GYN of Boca • Full-time • Bay Harbor Islands, Florida, United States • $19 - $22 / hour • 23h ago

Company Overview

Bay Harbor Pediatrics is dedicated to providing exceptional healthcare services in adolescent health.
Summary

The ideal candidate is an organized, compassionate, and energetic professional with exceptional communication skills and a positive attitude. The role is integral to the clinic's smooth operation and requires familiarity with electronic medical records (EMR) and medical office procedures. Responsibilities

Patient and family interaction

Greet and welcome patients and their families with warmth and professionalism.
Answer a multi-line phone system, screen calls, address inquiries, and direct calls to appropriate medical staff.
Ensure the waiting and front desk areas are clean, organized, and child-friendly.
Respond to questions from families regarding appointments, billing, and general office information.
Maintain a calm and empathetic demeanor, particularly when dealing with anxious or unwell children and concerned parents.

Administrative duties

Scheduling: Schedule, reschedule, and confirm patient appointments for sick visits, well-child checkups, and consultations.
Registration and check-in/out:
Check patients in and out for their appointments.
Verify and update patient demographic and insurance information at each visit.
Instruct new patients to complete registration and policy forms.
Handle patient intake and document information in the EMR system.
Billing and payments:
Verify insurance eligibility and collect copayments, outstanding balances, or payments.
Reconcile daily payment transactions.
Clerical support:
Prepare and process medical record requests.
Manage incoming and outgoing faxes and mail.
Scan and link documents and test results to patient charts.
Maintain an adequate inventory of office and clinical supplies.
Compliance: Adhere to all HIPAA regulations to ensure patient confidentiality.

Qualifications and skills Required

Education: High school diploma or GED equivalent.
Experience: Prior experience in a medical office or customer service setting is often required or preferred.
Interpersonal skills: A positive, friendly, and patient demeanor is essential for working with children and parents.
Communication: Excellent verbal and written communication skills.
Technical proficiency: Experience with electronic medical records (EMR) systems, appointment scheduling software, and standard office practices
Bilingual: Fluency in Spanish.
Medical knowledge: Familiarity with basic medical terminology.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits: