Surgery Scheduler

MetroPartners Obstetrics & Gynecology, P.A. • Full-time • Saint Paul, Minnesota, United States • $23 - $25 / hour • 1w ago

Job Summary:

The Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected before scheduling procedures. The scheduler verifies insurance coverage and works closely with hospital and ambulatory surgery centers to ensure a smooth process from order to surgery day. This position works diligently to ensure communication tools and schedules are updated to minimize error or inefficiencies.

Essential Responsibilities:

· Coordinates the scheduling of surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, verifying and communicating surgery orders, and collecting necessary documentation/approval for procedure payment

· Works closely with patients, physicians, and surgery location to provide accurate, timely, and responsive paperwork.

· Communicates surgical instructions to patients which may include: preoperative exams, bloodwork, arrival time, dietary requirements, and post-operative follow-up appointments

· Reviews payer Medical Policy requirements to necessary pre-operative completions

· Processes and/or tracks prior authorizations resulting in receipt of surgical approvals or denials; work on denial appeals as appropriate

· Schedule post-operative visit based on payer guidelines and physician preference

· Conduct courteous and professional communication with the institutional schedulers, staff, and patients

· Arrange for appropriate surgical assistant(s) and maintain up to date schedule of cases.

· Complete FMLA/LOA paperwork for patients

· Ensure the schedule posted in Epic, Athena, and Qgenda accurately reflects the scheduled cases

· Ensures appropriate coordination with other hospital departments when special surgical needs occur

· Maintains relationships and communication with surgical representatives

· Monitors surgeon clinic schedules for conflicts & blocks outside schedules accordingly

· Identifies scheduling barriers and implements solutions to improve scheduling results

· Adhere to policies regarding safety, confidentiality and HIPPA guidelines.

Knowledge, Skills, and Ability Requirements:

· Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization is desired

· Knowledge of HIPAA/Confidentiality

· Must have excellent organizational skills and be detail oriented

· Must be highly skilled in verbal communication, problem solving, prioritization and organization

· Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.

· Possession of strong problem solving skills and sound judgment.

Work and Education Qualifications:

· Education:

High School diploma or equivalent is required

· Experience:

Previous experience with obstetrics and gynecology is highly recommended

1 year experience with complex scheduling in a health care setting is required

Previous experience in surgery scheduling is highly preferred.

Experience in customer service is desired

Americans with Disabilities Specification:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Work is performed in a clinic and office setting

· Requires sitting and/or standing for long periods of time associated with a normal office environment.

· Performs complex and varied tasks requiring independent knowledge and its application to a variety of situations.

· Requires some bending, stooping and stretching.

· Requires frequent use of office equipment, such as copiers, computers, telephones and fax machines.

· Work requires hand dexterity for office machine operation, mobility to complete work, and sitting for extended periods of time.

· Must have the ability to lift 10 lbs.

· Vision must be correctable to 20/20 and hearing must be in a normal range for telephone contacts.

· Must be able to prioritize activities when faced with competing demands.

· Fast paced environment.

· Occasional evening or weekend work or overtime.

· Contact with staff and physicians is frequent and interruptive.

· Involves contact with staff, patients, and the public.

· May view computer screens for long periods of time.

· Office is well-lit, well-ventilated, adequate work space.

The Clinic is a smoke-free and drug-free workplace in compliance with federal guidelines.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits: