Job Description
Overview
The Supv Patient Advocate Data Entry plays a key role in the support of the front-line Patient Advocate Data Entry team. Completes special assignments to support team development. Responsible for analyzing and developing process improvements when needed and takes an active part in launch and team buy in. Provides coaching and feedback when necessary.
Shift: Monday-Friday 9:30am-6:00pm Pacific Time. Please adjust for respective time zone.
Responsibility
- Manage daily operations to ensure the proper coverage necessary to meet or exceed service level agreements.
- Partner with the training team to ensure the development and implementation of an effective team training program.
- Handle customer escalations and difficult cases and implement team and department-wide improvements.
- Hire, develop, and train qualified data entry employees.
- Perform regular quality checks to ensure accuracy.
- Gather, report, and utilize metrics to make suggestions of improvements to the team.
Qualifications
- High school diploma or GED equivalent required; bachelor’s degree preferred.
- At least 4+ years of relevant experience including periodic and/or temporary experiences leading teams.
- Ability to prioritize tasks, assignments, and mentorship of team members.
- Proven ability to propose and support improvements within team.
- Skilled coach with the ability to provide feedback to prioritize growth and development with team members.
Physical Requirements
Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements – stationary positioning, moving, communicating, and observing. Use of equipment and tools that are necessary to perform essential functions of the job.
EEO
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
About Us
Myriad Genetics is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for all. Myriad discovers and offers genetic tests that help assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties where genetic insights can significantly improve patient care and lower healthcare costs. For more than 30 years, our scientific expertise has brought actionable genetic insights to millions of people. Today, we continue to innovate across hereditary cancer risk, reproductive health, oncology, urology and mental health. For more information on how Myriad is making a difference, visit www.myriad.com .
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on inclusion and belonging at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Myriad Genetics is an inclusive work environment and welcomes all applicants. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting recruiting@myriad.com .
Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form.
Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with Myriad Genetics will come from our employees, whose e-mail addresses end with "@myriad.com."
