Director of Clinical Operations

Pinnacle Fertility • Full-time • Seattle, WA, US • $120k - $160k / year • 2d ago

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Director of Clinical Operations is a strategic and hands-on leader responsible for driving excellence across Pinnacle - Washington's network of clinics. This role plays a vital part in overseeing clinical operations, streamlining workflows, and ensuring teams deliver consistent, high-quality, and patient-centered care. The ideal candidate is a results-driven nursing professional who can balance clinical insight with a systems-level perspective to enhance efficiency, ensure compliance, and elevate service quality across the organization

We are seeking a Director of Clinical Operations to join our dedicated team at Pinnacle - Washington, based in Seattle, WA. This salaried leadership role requires flexibility to meet the needs of a dynamic clinical environment and includes regular travel to other clinic locations for operational oversight and team development.

Key Responsibilities

Develop and implement operational strategies, policies, and procedures to enhance efficiency and effectiveness in daily clinic operations.
Provide clinical guidance and support to nursing staff in the understanding, integration, and use of EMR systems, fertility treatments, and patient care protocols.
Collaborate with physicians and healthcare professionals to create and maintain evidence-based clinical protocols.
Ensure adherence to clinical standards, safety measures, and best practices in fertility care.
Manage and coordinate cross-functional teams to promote seamless collaboration and communication across departments.
Monitor key performance indicators (KPIs) to identify trends and implement continuous improvement initiatives.
Streamline workflows and reduce operational bottlenecks to optimize productivity and minimize costs.
Lead, mentor, and develop a high-performing team, fostering accountability, engagement, and professional growth.
Partner with senior leadership to plan and manage operational budgets, aligning resources with strategic priorities.
Oversee supply chain and inventory management to ensure efficient procurement and stock control.
Implement quality assurance measures that uphold the highest standards of care and service.
Stay current with industry trends and best practices to identify opportunities for innovation and optimization.
Ensure compliance with applicable healthcare regulations, company policies, and safety standards.
Develop and lead training initiatives to improve team performance and adherence to protocols.
Support physician education, onboarding, and alignment with operational and clinical standards.
Attend key meetings, trainings, and provide on-site support as needed across clinic locations.

Position Requirements

Education & Licensure:
- Completion of an accredited nursing program (Bachelor of Science in Nursing required)
- Active Registered Nurse (RN) license issued by the Washington State Board of Nursing
- Current BLS and ACLS certifications required

Experience:
- 5-10 years of nursing experience, preferably within fertility, women’s health, or a related clinical specialty
- 3-5 years of clinical operations or leadership experience, ideally in a multi-site healthcare environment
- Demonstrated experience in risk management, performance analytics, and process improvement
- Proven ability to lead and develop high-performing teams and emerging leaders
- Strong understanding of healthcare compliance, safety standards, and patient-centered practices

Skills:
- Exceptional leadership and relationship-building abilities; trusted advisor and mentor to clinical teams
- Strong analytical mindset with experience interpreting operational and clinical data
- Skilled in workflow optimization, strategic planning, and quality improvement
- Confident change agent who builds alignment and instills trust through clear communication
- Adaptable, proactive, and energized by collaboration and continuous learning

Compensation & Benefits

Annual Salary: $120,000 - $160,000 annually (Final offer determined based on experience, skills, and qualifications).
Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be shared during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we value and celebrate diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.