ESSENTIAL FUNCTIONS
- Greet incoming patients using friendly, respectful communication
- Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
- Accept patient payments and document accordingly
- Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays
- Maintain accurate transaction batches on credit card machine; balance cash drawer
- Assist billing office with problem resolution as necessary
- Notify clinical staff that patient has arrived via the EMR
- Make patient aware of any unusual delay in their appointment time
- Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
- Be familiar with forms necessary for patient appointments
- To include scanning, printing, assembling, and mailing patient packets
- Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
- Ability to prioritize telephone encounters
- Monitor automated confirmation calls and update EMR
- Flexibility and willingness to work as a team member
- Proficient with Windows based computer applications
- Accurate transcribing and data entry skills
- Excellent typing and accurate documentation of patient encounter
JOB REQUIREMENTS
- High school graduate
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendor
- Ability to work independently and accurately
- Ability to work well in busy environment
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
