Policy Name
Surgery Scheduler Job Description And Responsibilities
Department
OB/GYN
Effective Date
Last Revision
Policy Owner
Clinic Manager
Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law. Procedure: The job description and responsibilities are defined for Surgery Scheduler in the OB/GYN department at Murfreesboro Medical Clinic below:
Job Title
OB/GYN Surgery Scheduler
Job Description
The surgery scheduler will provide clerical support in the Murfreesboro Medical Clinic OB/GYN Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.
Working Conditions
Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.
Job Responsibilities
Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Process voicemails
Be at your workstation on time and prepared to start the day
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
Provide prompt, efficient, and accurate patient service
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Keep your work area and the clinic clean.
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
Required Skills
With instruction, perform other duties as required or assigned
Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Teamwork attitude
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
Schedule, coordinate and reschedule patient appointments as instructed.
Responsible for scheduling all surgery patients for surgery, pre-op and post-op appointments.
Review surgical paperwork with patient and have patient sign necessary documents.
Call insurance to verify benefits and obtain prior authorization and pre-certifications.
Maintain the providers' surgery schedules.
This position is cross-trained to cover reception whenever needed.
Prepare and process fee tickets for patient appointments.
Collect and process co-payments, deductibles, co-insurances or other patient-responsible balances.
Ability to provide good telephone etiquette and be able to communicate surgery details/instructions when scheduling surgery in office and over the phone.
Education/Experience Requirements
- High school diploma or GED
- Experience preferred, but not required
MMC Vision, Mission, and Values
Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.
Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.
Our values guide our actions as we strive to carry out our mission.
A progressive approach to advances in medicine and changes in the health care delivery system
Responsive to patient and community needs
Collaborative with other physicians, hospitals, allied health providers and the community in improving health care
Professional, ethical and socially responsible
Team-oriented management and leadership
A positive, open and responsive work setting
- This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
