Company Description
Genea is one of Australia's leading providers of treatment for patients facing infertility challenges, with more than 35 years of experience in the field. Our culture is one of innovation, passion and teamwork - we are constantly striving to improve pregnancy outcomes for our patients, while providing the best possible care and support throughout their treatment journey.
Job Description
We are currently hiring for an
experienced Collections Officer to join our Patient Finance team on a
6 month contract (full time hours). This is a true front end collections role which will see you on the phone, discussing outstanding debt for fertility treatment with our patients and negotiating payment arrangements. You key responsibilities will include;
- Managing overdue aged debt accounts (consumer) working to targets driving down outstanding debt.
- Negotiating payment plans with patients where appropriate and tracking outcomes.
- Escalating cases to legal/collection house according to internal process.
- Delivery of excellent customer service to all patients at all times, going beyond the expectation to ensure the patient is fully informed with accurate and concise information.
- Liaising with internal Genea contacts to manage disputes and resolve any issues delaying payment.
- Achieving, maintaining and improving the set targets and key performance indicators regarding outstanding debtors.
- The preparation of documentation and delivery of information to patients with regards to debtor recovery on a daily basis.
Qualifications
We are seeking an
intermediate to
experienced Collection Officer for this role, and will consider either a commercial or consumer background. Key to your success will be your ability to provide an exceptional patient experience while at the same time driving outcomes and meeting targets.
You will have a empathetic manner, strong negotiation skills, the ability to prioritise and most importantly enjoy what you do and be motivated to succeed!
Additional Information
Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates. It is pretty special working for one of Australia's leading Fertility clinics.
And what's in it for you?
We know it's important to look after our staff, so Genea offers a number of perks including;
- Social club – Join up and you will be invited to attend regular events throughout the year. A great way to meet and socialise with the broader Genea family.
- Good for you - Genea's health and wellbeing program offering free fitness classes including HIT and Yoga
- Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
- Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
- Certified Family Friendly workplace 2024/25
- Flexible working options dependent on your role
