About the Role:
We are seeking a highly motivated and experienced Remote Administrative Assistant to support our growing medical telehealth operations. The ideal candidate will have a background in healthcare administration and experience working with telehealth platforms, booking systems, and patient support tools.
Key Responsibilities:
- Respond to patient inquiries and manage incoming calls in a professional manner.
- Liaise between doctors, patients, and internal teams (marketing, IT, etc.).
- Manage booking systems and doctor/patient schedules.
- Handle patient onboarding, personal detail updates, and payment processing.
- Ensure compliance with healthcare privacy standards.
- Support IT issue resolution, system updates, and onboarding of new team members.
- Assist in collecting and reporting patient feedback and service quality.
Requirements:
- Proven experience in administrative roles, preferably in the medical or telehealth sector.
- Excellent written and verbal English communication skills.
- Comfortable with digital tools such as Medical Director, Halaxy, Best Practice, HealthEngine, etc.
- Ability to work flexible hours (including mornings, evenings, and weekends as required).
- Strong organizational skills and attention to detail.
Preferred Location:
- Overseas applicants are highly encouraged, especially with experience in healthcare BPO or admin roles.
Remuneration:
- Negotiable depending on experience and availability. Time-tracked with monthly invoicing.
Job Types: Full-time, Part-time, Subcontract, Casual
Benefits:
Work Authorisation:
Work Location: Remote
Expected Start Date: 07/09/2025
