Medical Administrative Assistant/Receptionist

Genesis Fertility & Reproductive Medicine • Brooklyn, NY, US • 2w ago

Medical Receptionist/Administrative Assistant (Full-time)

Monday through Friday 8AM-4PM

Description:

Provide comprehensive administrative support to our providers and support staff. Provide high quality customer service to patients. Responsible for covering the reception/front desk and handling day-to-day administrative duties for the provider schedules.

Responsibilities (but are not limited to):

· Welcome/greet visitors in a friendly and warm manner as front desk receptionist

· Obtain patient information necessary for processing medical charges such as driver’s license and health insurance card

· Check patients in and out for visits

· Verify patient demographic information in a confidential manner

· Answer and direct phone calls in a polite and professional manner

· Schedules, confirms, re-schedules and cancels appointments for new and existing patients using the EMR system

· Fields telephone inquiries from patients, potential patients and physician offices.

· Call patients to confirm appointments and/or reschedule appointments

· Collect and record balance, copay and self pay cycle payments

· Operate standard office equipment including fax, credit card, copy machine and scanner

· Ensure required consent forms, new patient packets or other forms are completed by the patients

· Interact with medical and billing staff

· Answer/respond to patient non-clinical inquiries and direct all clinical questions and inquiries (outside the scope of your knowledge and responsibilities) to appropriate clinical staff

· Communicate via email and phone with staff to maintain timely patient flow

· Schedule patient follow-up appointments and inform of associated fees

· Consistently check answering machine for messages and responding to/forwarding same

· Balance daily deposit report with monies collected at the end of each day

Qualifications:

1-2 years’ receptionist/administrative experience in the healthcare industry
High school graduate required; associates degree preferred
Strong phone skills
Excellent interpersonal skills
Good written/verbal skills and attention to accuracy
Capable of using computerized appointment scheduling systems or electronic medical record (EMR) system
Ability to multi-task and handle busy front desk while maintaining composure
Ability to exercise tact in dealing with sensitive, complex and confidential patient issues and situations
Ability to take direction and prioritize as needed

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits: