Business Analyst, Clinical Operations

Spring Health • Full-time • New York City Metropolitan Area, US • $75k - $95k / year • 1w ago

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Director of Clinical Operations & Strategy, the Business Analyst, Clinical Operations will help drive operational excellence and impact at scale. In this role, you will support the strategic and operational priorities of our Clinical Operations team by contributing to reporting, workflow evaluation, and initiative planning. You’ll collaborate closely with clinical leaders and cross-functional teams including Business Intelligence, Quality, Workforce Planning, and Product to turn data into actionable insights and help power Spring Health’s mission of eliminating every barrier to mental healthcare.

This full-time position is ideal for someone who is eager to grow, comfortable working with data and systems, and excited to learn within a fast-paced environment.

What You’ll Do

Performance Insights

Support the development and maintenance of dashboards, metrics, and reports to track clinical performance, staffing, utilization, and care delivery efficiency.
Analyze trends in clinical operations KPIs, such as appointment volume, scheduling capacity, conversion to care, and member satisfaction.
Partner with operational and business intelligence stakeholders to refine operational datasets and support ad hoc analytical requests.

Analytics & Reporting

Utilize data analytics tools (e.g., Excel, Looker) to generate actionable insights from large datasets
Communicate complex data findings clearly, providing strategic recommendations to stakeholders.

Operational Support

Help assess the efficiency of clinical workflows and surface opportunities for improvement.
Support implementation of new programs, tooling changes, and process optimizations through data analysis and basic project coordination.
Conduct audits or quality checks on system data and process adherence as needed.

Cross-Functional Collaboration

Work closely with Operations, Quality, Customer Success, and Product teams to understand the evolving needs of our providers and members.
Help prepare materials, data summaries, and visuals for stakeholder meetings and presentations.

What Success Looks Like

Enable precision hiring and staffing
Develop tools that enable the teams you work with to meet or exceed their KPIs
Reduce the amount of time teams spend manually pulling data to inform decisions
Speed and quality of analyses delivered

What You’ll Bring

Minimum of 2-4 years of experience in consulting, FP&A or strategy & operations
Experience in modeling / forecasting
Strong analytical skills and comfort working with large datasets; proficiency in Excel/Google Sheets is required
Experience using SQL; familiarity with BI tools like Looker or Tableau
Clear communicator who can distill complex findings into actionable insights
A track record of proactively identifying problems and using data to drive solutions.
Strong organizational skills and attention to detail; able to manage multiple tasks and deadlines
Collaborative, curious, and eager to grow in a high-impact, mission-driven environment

The target base salary range for this position is $75,000 - $95,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.