Site: The Brigham and Women's Hospital, Inc.
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Grant Funded. (20 Hours/ wk, Tuesday, Wednesday, Thursday Rotating). Bilingual Spanish Speaking Preferred
Job Summary
This temporary grant funded role is a vital member of the care team responsible for providing patient care in the operating room and procedural area, as well as offering administrative coverage. This unit is a women’s reproductive health clinic that provides both medical and surgical abortion care as well as complex contraception procedures needing sedation. Due to the sensitive nature of the care being provided, the person in this role must be dedicated to compassionately performing this job with discretion and respect for patient autonomy. You must be HIPPA compliant at all times.
As a multifaceted role, you will at times be the first point of contact for new patients and appointment coordination. In any given moment, you will be expected answer patient calls, work from a referral work queue, organize paperwork, respond to e-mails and Epic in-basket in a timely manner. You will also work closely with healthcare providers, staff, and patients to ensure efficient clinic processes are followed and excellent patient care is provided.
A multilingual, Spanish-speaking candidate with a strong understanding of gynecologic terminology is preferred and highly encouraged to apply.
Qualifications
Key Responsibilities
Clinical Duties:
- Escort patients to and from clinical areas
- Room patients and obtain vital signs and basic health information
- Assist in preparing for surgical procedures
- Clean and reset exam and procedure rooms between cases following infection control protocols
- Stock clinical areas with necessary supplies and equipment as needed
- Provide compassionate, nonjudgmental support to patients throughout their care experience
- Respond to tasks or duties as assigned by providers, RNs, or other MAs
Administrative Duties:
- Answer incoming phone calls in a professional and courteous manner
- Schedule and confirm patient appointments
- Greet and check in patients, verify insurance and collect co-pays as needed
- Provide general office support and assist with other administrative tasks as assigned
Qualifications:
Required:
- Comfortable and willing to work in abortion care
- Strong interpersonal and communication skills
- Ability to multitask in a fast-paced clinical environment
- Flexible and team-oriented with a proactive attitude
- Basic proficiency with Epic systems and general office software
Preferred:
- Experience with gynecologic and/or reproductive health terminology
- Bilingual, Spanish speaking
- Prior experience in women’s reproductive health care
Experience
- Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 5 years required.
- Prior experience in women’s reproductive health preferred.
- Experience with gynecologic and/or reproductive health terminology preferred.
- Bilingual, Spanish speaking preferred
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Medical Assistant - Data Conversion - Various Issuers required Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
Knowledge, Skills And Abilities
- Strong leadership and team management skills.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
- Excellent interpersonal and communication skills, both written and verbal.
- Attention to detail and strong organizational abilities.
- Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
- Knowledge of HIPAA and other privacy and security regulations.
Physical Requirements
Additional Job Details (if applicable)
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
20
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.36 - $24.45/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
