Overview:
The Clinical Applications Specialist supports the implementation, configuration, and use of practice management (EPM) and electronic health record (EHR), the Patient Experience Platform (PxP) portal applications and LUMA health. The Clinical Applications Specialist works directly with Health Services, Information Technology (IT), Patient Access and Quality and Risk Management (RQM) leadership to configure the NextGen and LUMA health applications based on practice needs. The Clinical Applications Specialist may also provide assistance with interfaces and ancillary software relating to NextGen. Works closely with Health Services and other staff to ensure smooth and accurate operation of practice management and EHR applications. This position assists in the formulation of procedures and best practices for end-users. Supports the organization’s strategic plan and workplace inclusion initiatives. Ensures productivity expectations, customer service, and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.
Responsibilities:
- Conducts system testing, training development, application integration planning, and onsite support.
- Maintains the Electronic Medical Records (EMR) File Maintenance to utilize the system most effectively, evaluate reporting tool capabilities and create custom reports as needed.
- Performs daily and monthly audits to maintain data integrity.
- Provides technical support to health center staff on electronic practice management (EPM), electronic medical records (EMR), and LUMA health issues.
- Answers, evaluates, and prioritizes requests for assistance from users experiencing problems, referring or escalating as appropriate.
- Responds to Help Desk requests related to EMR and ancillary applications, e.g. password resets, interface issues, chart merge requests, etc.
- Works closely with all staff to accomplish organizational goals.
- Updates forms or documents in EMR and LUMA health in compliance with the organization’s Medical Standards and Guidelines.
- Logs and tracks requests using help desk software, maintains history records, and related problem documentation.
- Produces timely and accurate statistical reports for internal management, Planned Parenthood Federation of America and regulatory agencies.
- Keeps current on knowledge of Planned Parenthood of Greater Texas (PPGT) policy and procedures that affect the use of the practice management system including protocol changes and pricing changes.
- Has unrestricted access to patient protected health information (PHI) on paper and electronic forms and health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule.
- Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
Qualifications:
High School diploma or equivalent + 5 years of related experience or Associate’s degree + 3 years of related experience or Bachelor’s degree + 1 year of related experience. Related Experience: Direct experience in healthcare EMR management and/or IT application product management supporting electronic records. NextGen EPM and EHR experience preferred. Experience with Windows technical support, troubleshooting and helpdesk support is a plus.
NextGen EPM and EHR Certification preferred.
Healthcare IT certification is a plus.
Essential Physical Requirements/Working Conditions:
Must be able to work primarily with fingers such as picking, pinching, or typing. Must be able to perceive attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Must be able to talk such as convey detailed or important spoken instructions to other workers accurately. Must be able to hear such as the ability to receive detailed communication orally. Must be able to communicate effectively. Will have substantial movements of the wrists, hands, and/or fingers. Must be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects. Office and Health Center environment.
Required Knowledge, Skills, and Abilities:
- Must be able to work the organization’s hours of operation. At times, testing and project tasks are required on evenings or weekends.
- Must be able to travel as required.
- Ability to apply technical capabilities in solving business problems.
- Ability to think strategically and achieve organization’s goals relating to position.
- Possess effective analytical skills.
- Ability to manage details and complexity, to handle a variety of tasks simultaneously and to work under pressure.
- Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
- Requires an understanding of and commitment to quality healthcare.
- Be discreet and safeguard confidential information.
- Possess integrity and compliance – can be relied upon to act ethically.
- Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
- Ability to work effectively as a team member.
- Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or clinics) within the organization.
- Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
- Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
- Process Improvement: Understands core work processes; identifies process opportunities and issues; seeks information to understand the gap between current and desired performance; works effectively with others to identify and implement improvements; continuously works to improve returns for the client and the organization.
- Technical Competence: Remains informed of current developments in the relevant professional area and incorporates new knowledge into job duties; serves as a resource person in area of expertise; applies specialized knowledge and skill to handle the job; uses and applies appropriate technology; actively pursues new professional knowledge in area of expertise.
- Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation.
- Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.
- Exemplify the organization’s values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.
Agency Standards:
Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.
PPGT is an equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self-image, appearance, behavior, or expression); sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality); mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law. We are a drug-free and tobacco-free workplace.
Applicants have rights under the Federal Employment Laws. To view these notices, please click on the following links: Family and Medical Leave Act (FMLA) poster: Equal Employment Opportunity (EEO) poster; and Employee Polygraph Protection Act (EPPA) poster.
