Reception and Accounting Coordinator (Medical Receptionist)

Olive Fertility Centre • Victoria, BC, CA • 1w ago

Location: Victoria Clinic, On site

Work Schedule: 7:15am – 3:15pm, 5 days a week, including weekends and holidays (37.5 hours)

Overview:

Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:

Reporting to the Clinic Manager, the Reception & Accounting Coordinator is pivotal to the organization – this being the first voice and experience our patients encounter. You will be responsible for delivering the highest level of customer service to Olive patients. This full-time position requires a motivated, energetic, self- directing individual able to work in a busy, professional, multi-tasking environment. You are required to provide exceptional patient centered care in a friendly, calm, personable manner, and be able to work accurately and efficiently while interacting effectively and in a supportive manner to all Olive’s diverse patients.

Key Areas of Involvement Include:

Reception:

Greet and check-in patients as they enter the clinic.
Take webcam photos of all new patients and ensure they are accurately set up in the patient’s demographics folder in the company Electronic Medical Records program.
Answer and triage all incoming calls with a pleasant, accommodating, and professional demeanour.
Provide referral and clinic facility information to callers ensuring correct information is imparted in a professional, caring manner.
Arrange courier service for pickups.
Accept and confirm delivered packages; including verifying all supplies are present and notifying the Finance Department of any missing items.
Medi-tran courier; keeping accurate records of items sent.
Retrieve all overflow voice message calls.
Monitor corporate coffee machine – call in for servicing as needed.
Appointment confirmations (No chart prep)
Tracking down reports and test results and scanning into charts as needed
Obtaining male partner PHN when needed
After consultation requisition uploading
Scanning all paper reports/results/consents for Victoria patients
Scanning and updating status for Electronic Communication Consents
Document management Chart transfers, Prenatal Referrals – Victoria Patients
Other duties as required.

Accounting:

Interact with patients daily.
Respond to patient queries in person, email, and phone.
Perform patient financial orientations.
Process patient payments in accounting system and using POS.
Process payments at Reception & Pharmacy
Prepare invoices for services and prescriptions.
Assist with collections.
Assist with preparation of day sheets/daily revenue collections and outstanding invoices.
Liaison with other staff members
Communicate and coordinate with Olive accounting department.
Other duties as required.

Qualifications:

Education, Training and Experience:

· Grade 12 graduation.

· Minimum of two (2) years of related experience.

· Previous experience working in a medical office is an asset.

· Previous accounting experience is an asset.

Skills and Abilities:

· Ability to work quickly and accurately in all areas of responsibility.

· Professional, polite, friendly demeanour and ability to put patients at ease.

· Proficiency with MS Office

· Ability to communicate effectively both verbally and in writing.

· Ability to work independently and as a member of a multi-disciplinary team.