Women's Health Temporary Intake Associate (Remote)

Myriad Genetics • Full-time • Remote (South San Francisco, CA, US) • 2d ago

Job Description

Myriad Women's Health is looking to hire a Temporary Intake Associate. This is a 3-6 month temporary contract position. This role is a part of our Customer Success team within Myriad Women's Health and is integral to the company’s success, as every individual client interaction matters. Intake Associates are a part of the larger Customer Success team, who works to resolve and preempt customer issues to ensure a positive customer experience.

At Myriad Women's Health, the Intake team is responsible for the timely and accurate data entry and management of patient orders. You will be a significant contributor to our high-throughput workflow and an integral part of our busy CLIA lab.

Shift: Tuesday-Saturday 10:00am-6:30pm Pacific Time. Please adjust for your respective time zone.

Pay: $18.17/hr, plus $3/hr on Saturday

Accountabilities

90%

Accurate and timely data entry of patient order information

10%

Participating in cross-functional projects to improve the Intake team and larger Customer Success organization

Interactions/Responsibilities

Input and manage patient data from a variety of sources, and ensure that orders are fully processed at the highest level of accuracy
Collaborate with other teams (Customer Success, EMR, Accessioning) to ensure correct order handling
Be the bridge between the laboratory and Customer Success for a seamless customer experience
Support in the recognition and development of process efficiencies
Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
Participate in projects that extend beyond your day-to-day responsibilities, to stretch you to think outside the box and explore new aspects of Myriad Women's Health
Work closely with a tight-knit team and be prepared to roll up your sleeves to get things done as needed

Education And Experience

Associate’s or Bachelor’s degree preferred. We consider experience in lieu of education
Expert knowledge Mac OS X

SKILLS & MINIMUM PERFORMANCE METRICS:

Excellent typing skills required - must be able to type 70+ wpm and 7,000+ KPH
Exceptional attention to detail and organizational abilities
Able to handle complex issues and workflows
Can self-prioritize tasks and assignments
Demonstrates a high level of professionalism, integrity, and reliability
Accepts feedback and is open to criticism
Thrives in a dynamic, fast-paced, team-based environment

Minimum Speed/Bandwidth Requirements

50 Mbps (MegaBits Per Second) - download (or Down)
5 Mbps – upload (or Up)

Temporary Information

This position is a 3-6 month temporary contract position.
This is a 100% remote position regardless of location of applicant.
This is a remote position that does require you to have HIPPA compliant work space.
This temporary position is eligible a $250 bonus if you complete 3 months of the contract.

Physical And Mental Job Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision and depth perception.

Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages).

About Us

Myriad Genetics is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for all. Myriad discovers and offers genetic tests that help assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties where genetic insights can significantly improve patient care and lower healthcare costs. For more than 30 years, our scientific expertise has brought actionable genetic insights to millions of people. Today, we continue to innovate across hereditary cancer risk, reproductive health, oncology, urology and mental health. For more information on how Myriad is making a difference, visit www.myriad.com .

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on inclusion and belonging at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Myriad Genetics is an inclusive work environment and welcomes all applicants. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting recruiting@myriad.com .

Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form.

Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages).

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