Position Summary:
Circle Surrogacy was founded on the belief that everyone should have the opportunity to be a parent. To this day, that belief is at the core of everything we do. For 25 years, we’ve helped straight and LGBTQ+ couples and singles fulfill their dreams of parenthood by helping bring more than 2,100 babies into this world…and counting! Circle is the most successful surrogacy agency with a 99.3% success rate for parents bringing home a baby. We currently have 75 employees who work across the United States as we strive to foster a remote-friendly culture. Circle Surrogacy is all about family: internally, our culture is one of a large family, and externally, we are all passionate about helping others grow or create their own families. Together, we make parenthood possible.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
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Provide high level of customer service while serving as the primary point of contact for intended parents, surrogates, and egg donors throughout their surrogacy journey.
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Collaborate and coordinate across Circle’s interdisciplinary teams and with our partners to facilitate the smoothest possible experience for our clients.
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Advise intended parents in making decisions and navigating obstacles throughout the journey.
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Provide support to intended parents and surrogates during low points in the journey such as failed transfers, relationship issues with surrogate, miscarriage, premature and/or complicated deliveries.
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Enter important data related to journey in agency database.
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Act as a contributing team player to Program Coordinator team.
Minimum Qualifications (Knowledge, Skills, and Abilities):
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Bachelor’s degree and one-year post-college work experience in case management, customer service, or IVF/ Third Party Reproduction.
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Strong oral and written communication skills and ability to maintain calm demeanor during stressful situations.
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High attention to detail and ability to multitask/prioritize.
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Critical thinking and problem-solving capability.
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Ability to work in a fast-paced environment with time-sensitive work deadlines.
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Proficiency in Microsoft Office and familiarity with utilizing databases.
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Team player; comfort working in an interdisciplinary environment.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Required to sit, talk, or hear; via computer, telephone, or in person as needed.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
North Star and its companies are an equal opportunity employer. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law-poster to visit the “EEO is the Law” poster.
