Clinic Administrator

Dallas IVF • Full-time • United States • $70k - $75k / year • 1w ago

About Dallas IVF:

At Dallas IVF, we are proud to make dreams come true. As one of the area's leading fertility centers, our mission is to deliver compassionate, high-quality reproductive care. We are seeking a driven, dependable Clinic Administrator to lead daily operations and support our team in delivering excellence to every patient.

Position Overview:

The Clinic Administrator is responsible for the overall coordination of front and back-office operations, clinical workflows, and administrative efficiency. This leadership role ensures a smooth patient experience, manages office personnel, and supports key operational goals.

Key Responsibilities:

Operations & Oversight

Helps establish and implement goals, objectives, policies, procedures, and systems for the front office.
Monitors and informs the Executive Director on office projects and workflow updates.
Oversees day-to-day operations of both clinical and administrative functions.
Maintains a clean, organized, and professional environment in patient-facing areas.
Oversees supply inventory and ordering.
Ensures daily readiness of waiting, check-in, and check-out areas.
Assists in error resolution and coding.
Pre-authorizes surgeries and procedures with third-party payers when necessary.
Other duties as assigned.

Team Management & Leadership

Selects, trains, orients, and supervises front office and support personnel.
Assigns work duties and ensures adequate coverage for all patient-facing functions.
Evaluates employee performance and recommends merit increases, promotions, or disciplinary actions.
Supports hiring and development of administrative staff in coordination with leadership.
Communicates expectations clearly and holds team accountable.

Patient Services & Communication

Greets patients and visitors warmly and professionally.
Checks in patients and ensures accurate registration of new and existing patients.
Notifies appropriate staff of patient arrivals and facilitates efficient communication among departments.
Processes no-shows and cancellations.
Checks out patients, manages cashiering responsibilities, and answers reception phone calls.
Assists patients and staff with placing outgoing calls and inquiries.
Provides general support to front office staff as needed.

Administrative Support