Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.
Key Responsibilities:
• Engage with customers via phone, email, and online chat to understand their needs.
• Provide detailed product and service information, promptly addressing customer inquiries.
• Prepare and provide necessary sales documents to facilitate the sales process.
• Collaborate with the sales team to ensure a seamless transition from pre-sales to closing deals.
• Qualify leads and assess their readiness for the sales process.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Assist in the development and refinement of pre-sales materials and presentations.
• Conduct follow-ups with prospects to nurture relationships and encourage conversions.
• Organize and track weekly/monthly meetings and sales pipelines, ensuring timely report updates and target monitoring.
• Stay well-informed about the company’s product portfolio and services.
• Build and maintain a customer database, providing regular updates.
• Support company operations and global initiatives with ad-hoc tasks as needed.
Qualifications:
• Bachelor’s degree.
• At least one (1) year of experience in customer service, inside sales, or a related role (Fresh graduates are encouraged to apply).
• Proficiency in Microsoft Office and CRM programs.
• Strong organizational, analytical, and communication skills.
• Ability to multitask and effectively manage priorities.
