Front Office Associate

Center for Assisted Reproduction A Professional Association • Bedford, TX, US • 5d ago

Position: Front Desk Coordinator

Location: CARE Fertility Bedford, Texas

Type: Full-Time

About Us: CARE Fertility is a leading fertility clinic and surgery center dedicated to providing compassionate, patient-centered care. Our team of experts is committed to helping individuals and families achieve their reproductive goals through cutting-edge treatments and advanced medical technology.

Job Summary: We are seeking a highly organized and personable Front Desk Coordinator to join our team. The ideal candidate will be the first point of contact for our patients, ensuring a welcoming and efficient check-in experience. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced medical setting.

Key Responsibilities:

Greet and assist patients, visitors, and vendors in a professional and courteous manner
Schedule and confirm patient appointments efficiently
Verify patient information, insurance details, and collect necessary documentation
Manage phone calls, emails, and inquiries with professionalism and accuracy
Maintain and update patient records in the electronic medical records (EMR) system
Process payments, copays, and financial transactions accurately
Coordinate with medical and administrative staff to ensure seamless patient flow
Maintain a clean and organized front desk area
Handle confidential patient information in compliance with HIPAA regulations

Qualifications:

High school diploma or equivalent (Associate’s degree or certification in healthcare administration a plus)
Minimum of 1-2 years of experience in a medical office or customer service role
Familiarity with medical terminology and EMR systems preferred
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to multitask and work efficiently in a high-volume environment
Compassionate and patient-focused approach

Benefits: