Facility
Cape Fear Valley Medical Center
Location
Fayetteville, North Carolina
Department
Women & Children Administration
Job Family
Professional
Work Shift
Days (United States of America)
Summary
Responsible for coordinating placement, community agency referral, and social coping aspects for all patients in the assigned areas, inclusive of all age groups served. Serve as a direct provider, referral source, and resource to other staff in an effort to promote the delivery of high quality, fiscally responsible continuing care services. Provides psychosocial support and guidance to meet the needs of the patient. Strives to enable the patient to achieve an optimal level of health in accordance with hospital policies and procedures
EDUCATION AND FORMAL TRAINING: Bachelor’s degree in social work (BSW) required, Professional Certification in Case Management or Social Work (CSW, CCM, or ACM) preferred.
WORK EXPERIENCE: Minimum one year experience in Social Services, Home Health, Hospice or Acute Care setting. Acute Care Case Management experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
Must be flexible with scheduled hours to meet the needs of the department, unit, patient and family. Work is not standardized and requires a high degree of prioritization skills. Excellent interpersonal communication and negotiation skills. Able to communicate effectively and work with people of all social, economic and cultural background. Self-motivated, proven written, telephonic and electronic communication skills, assertive and persuasive in interactions with customers, peers, management and core staff served. Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components. Proficiency with various computer programs, to include Microsoft Office, Midas, ProviderLink, ValleyLink, eHIM, and SMS. Skills necessary to build credible and effective relationships with physician leadership, the internal and external customer. Ability to demonstrate respect and team building. Flexible, open-minded and adaptable to change. Models positive change. Ability to work and promote intradependence demonstrated in actions resulting in sound judgment with interactions with physicians, peers, patients and/or designee, payors, support service personnel. Ability to work collaboratively with department staff, physicians and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain or exceed Joint Commission standards and State mandates as they apply to the department operations.
PHYSICAL REQUIREMENTS: Some light carrying and lifting may be required. Occasional walking may be required to access all areas of the Medical Center. Ability to effectively communicate orally to patients, family members, personnel and physicians. Near visual acuity to proofread hand or typewritten materials. Manual ability to use telephones and computer keyboard.
Required Licenses and Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
