Customer Service/Billing Specialist

Fairfax Cryobank • Fairfax, VA, US • 1d ago

For 40 years, Fairfax Cryobank, a division of the Genetics & IVF Institute (GIVF), has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe.

We are seeking a dedicated and detail-oriented Customer Service Billing Specialist to join our team. The ideal candidate will be responsible for managing customer financial inquiries, processing financial benefit claims, handling billing transactions, and performing other customer service duties. This role requires excellent communication skills and a strong ability to handle high-volume calls with attention to detail.

Key Responsibilities:

Process financial benefit claims while working with clients and financing companies
Handle billing transactions, such as refunds and credit memos, ensuring accuracy in customer accounts
Resolve discrepancies and disputes in a timely manner
Collaborate with other departments to ensure seamless customer service
Consolidate end-of-day billing and reconciliation

Requirements:

High school diploma or equivalent; associate or bachelor’s degree in accounting, business, or a related field is a plus
1–3 years of experience in a billing, accounts receivable, or customer service role
Strong understanding of billing systems, invoicing, and payment processing
Proficiency with Microsoft Office Suite (Excel, Outlook, Word) and CRM software
Excellent verbal and written communication skills
High attention to detail and accuracy
Ability to multitask, prioritize workload, and meet deadlines
Experience in healthcare billing, fertility industry is a plus

Additional Information:

On-Site: Monday-Friday 9:00am-5:30pm
Starting at $22.00-$24.00/hour based on experience

Fairfax Cryobank is accessible via the Dunn-Loring metro, offers free parking, and offers an amazing retention program, including free staff lunches, gift cards for special occasions, excellent compensation, a bonus program, benefits and a positive work environment. For more information about Fairfax Cryobank, please visit us at www.fairfaxcryobank.com.

GIVF provides competitive compensation and generous benefits to our employees, including: