Job Overview
We are seeking a dedicated and skilled Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will assist with inquiries related to medical office operations, including appointment scheduling, billing questions, and general information about our clinic services. The ideal candidate will possess strong communication skills and a background in medical office practices.
Duties
- Answer incoming calls promptly and professionally, addressing client inquiries and concerns.
- Schedule appointments and manage the clinic's calendar efficiently.
- Assist with medical billing inquiries and provide information regarding insurance processes.
- Utilize software systems such as Eaglesoft and Dentrix for patient management and record keeping.
- Maintain accurate records of interactions with clients in the phone system.
- Collaborate with clinical staff to ensure seamless communication between patients and healthcare providers.
- Provide bilingual support as needed to accommodate diverse clientele.
- Uphold confidentiality standards in accordance with HIPAA regulations.
Requirements
- Previous experience in a medical office or clinic setting is preferred.
- Familiarity with medical coding and billing processes is a plus.
- Proficiency in using phone systems and computer software applications related to patient management.
- Bilingual skills are highly desirable to enhance communication with patients.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- Excellent verbal communication skills, demonstrating professionalism and empathy when interacting with clients.
- Ability to work collaboratively within a team while also being self-motivated.
Join us in making a difference by providing outstanding service to our patients!
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
