Patient Service Representative (PSR)

Axia Women's Health • Full-time • West Caldwell Twp, New Jersey, United States • 4d ago

At Axia Women’s Health, recognized as a Great Place to Work for a 3rd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of 500 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We are currently recruiting a PSR/Medical Receptionist in West Caldwell, NJ. Hours to be regular business hours Monday- Friday 8:00 am-5:00 pm.

The Patient Service Representative (PSR) will have exemplary customer service and communication skills as the first and last point of contact for Axia Women’s Health patients visiting the office and for patients calling to schedule or change appointments or making other requests.

Essential Functions:

Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area
Paging or phoning appropriate personnel to meet and escort patients to the exam room
Explaining financial requirements to patients, collecting, and recording copayments/coinsurance as required.
Preauthorization for surgical procedures
Scheduling surgeries, caesarean sections and inductions
Performing registration functions for new and existing patients and activating patient files
Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed
Retrieving and appropriately routing any messages from the answering service
Providing additional support to patients and medical staff and performing other duties as assigned
Courteously screening solicitors for relevance to organizational needs
Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance
Performing other duties as assigned
CMA is a plus

Qualities & Skills:

Excellent customer service skills & communication skills.
Ability to adapt to changing priorities and business needs.
Ability to maintain composure and navigate a fast-paced, innovative environment.
Team player.
Ability to work 40 hours per week.
Ability to work a flexible schedule.

Education & Experience:

High School Diploma or GED
Medical Receptionist/PSR experience preferred, OB/GYN experience ideal

Full-Time Benefits Summary:

Full-time benefit eligibility beginning the first of the month after hire.
Choice of multiple medical insurance plans to best meet your needs, with premiums as low as $12 per pay.
401(k).
Generous PTO offering.
Access to Axia providers at little to no cost through Axia’s medical insurance.
Axia-paid life insurance, short-term and long-term disability.
Free counseling for colleagues and family members, including parents and parents-in-law.
Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.