At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
Focus on patient experience, welcoming patients, getting patient information, collecting payments, assisting with the necessary paperwork, and fulfilling other customer service or administrative duties.
Duties and Responsibilities:
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Provide exceptional patient service to patients and clinics
Educate Patients on the available Igenomix North America & Canada tests and programs affiliated with clinic orders.Respond to all email Requisitions to ensure information flows to the intended recipientMaintain patient satisfaction by providing accurate and thorough information in a timely fashionLiaise with various departments including Sales, Logistics, and labs to meet and exceed client delivery expectationsProperly document conversations, set realistic follow-up expectations, and deliver on every promiseFollow all required guidelines regarding patient privacy and confidentialityDe-escalate patient issues as needed, providing specific and concise details and critical factsPerform other duties as assigned
Qualifications
Education Level & Experience:
Minimum of 2+ years in a professional, customer service position, preferably in healthcare.Minimum 1 year experience in phone etiquette
Knowledge, Skills, and Abilities:
Expertise in conflict resolutionProficiency in problem solvingStrong active-listening and verbal communication skillsAdvanced proficiency in Microsoft Office productsEntry level proficiency in SalesforcesProfessional work ethic, confidentiality, and respectEnergetic, hardworking, and flexibleOrganized with the ability to prioritize among competing tasksAbility to work independently and demonstrate good judgmentCan-do attitude with the ability to work within a team
Physical Requirements:
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Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.Must be able to access and navigate each department at the organization’s facilities.
Benefits:
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401(k) with Employer Match
Medical/Dental/Vision/ GAP insuranceBasic Life and AD&DShort / Long Term DisabilityCritical Illness and Accident InsuranceEmployee Assistance ProgramFlexible Spending & Health Savings AccountPaid Time Off10 Paid Holiday
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.
