Midwives Association of BC
Job Title: Membership Services Director
The Midwives Association of British Columbia (MABC) is the professional non-profit association representing midwives in BC. Our mission is to sustain the midwifery profession through advocacy, continuous development, and enhancement of services, positioning midwives as primary care providers.
With over 400 dedicated members, MABC strives to ensure the highest standards of perinatal and sexual health care. We provide access to education and resources that support midwives in delivering exceptional care, expanding access to midwifery services, and promoting the development and sustainability of midwifery services in BC.
The Membership Services Director plays a pivotal leadership role within the Midwives Association of BC (MABC), dedicated to enhancing member engagement and ensuring the effective delivery of diverse membership programs and services. If you’re passionate about making a difference and want to contribute to the midwifery profession, we’d love to hear from you!
Job Title: Membership Services Director
Position Overview: Directly reports to the Executive Director, the Membership Service Director tasked with invigorating our vibrant community! This exhilarating position centers on enhancing member engagement and providing exceptional programs and services, particularly tailored for midwives in the beautiful, diverse landscapes of rural and Indigenous communities across British Columbia. By working together, we can cultivate a powerful network of support, collaboration, and inspiration that empowers midwives and strengthens the fabric of our community!
Shared Responsibilities
- Works collaboratively within and across teams to ensure high-quality programs and services for members.
- Provides support to colleagues during periods of high workload.
- Attends and participates in staff and team meetings.
- Develop an annual work plan with the direct supervisor in the context of the MABC strategic plan.
Main Responsibilities:
1. Program Delivery:
Oversee Key Programs:
- Rural and Remote Midwifery Support: Lead the development and implementation of support programs for midwives in rural and remote areas, including locum services and emergency support mechanisms.
- Professional Development and Continuing Education: Coordinate comprehensive initiatives to facilitate ongoing education and professional development for midwives, ensuring alignment with best practices and emerging trends in midwifery.
- Community Engagement and Outreach: Drive initiatives to connect with local communities, promote midwifery services, and support culturally diverse programs that reflect the needs of all members.
- Indigenous Midwifery Support: Collaborate closely with the Indigenous Midwives Council of BC to ensure that all programming is culturally safe, relevant, and responsive to the needs of Indigenous midwives and families.
- Member Benefits and Compensation: Develop and manage programs that deliver financial and non-financial benefits to members, ensuring efficient and accurate distribution of these benefits and creating new opportunities for member engagement.
2. Resource Coordination and Compliance:
Coordinate Material and Resource Allocation:
- Ensure that all programs have the necessary materials and resources to operate effectively.
- Allocate resources based on program needs and priorities.
- Monitor resource usage and optimize allocation to prevent waste and maximize impact.
Coordinate Department Budget and Financial
- Develop the program budget to complement strategic directions within existing fiscal constraints and use utilization methods to monitor and adhere to the allocated budget.
- Coordinates contract management if required.
Ensure Compliance with Policies, Standards, and Regulations:
- Adhere to the MABC's policies and standards in all operational activities.
- Ensure that all programs and services comply with relevant laws and regulations.
- Conduct regular reviews of compliance practices and implement improvements as needed.
- Identifies emerging issues in the sector and monitors information on best practices and benchmarking within the industry, regionally, and nationally, to support organizational decision-making.
3. Monitor and Analyze Program Metrics:
- Establish and implement robust systems for tracking key performance indicators (KPIs) for each program, ensuring alignment with MABC’s strategic goals.
- Conduct thorough analyses of collected data to identify trends, areas for improvement, and new opportunities for growth and development.
- Prepare and present regular reports on program performance to the Executive Director and Board of Directors, highlighting successes, challenges, and actionable recommendations.
4. Lead the department and manage staff:
- Provide overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management).
- Manage membership service area by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies.
- Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
Qualifications:
- Master’s degree in a field related to healthcare management.
- Minimum of 7 years of senior leadership experience in member services or program management, preferably including 2 years experience within a healthcare or non-profit setting.
- Proven leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives
- Excellent communication and interpersonal skills, with a focus on building strong relationships with members and stakeholders.
- Strong analytical skills with the ability to interpret data and make strategic decisions based on insights.
- Proven presentation skills within a senior leadership capacity.
- Knowledge and experience in midwifery services and programs are a significant asset.
- Familiarity with Indigenous cultures and practices is highly desirable.
What We Have to Offer
- A full-time permanent Hybrid position.
- Comprehensive benefits package (salary range of 97,000-105,000) with 3 weeks paid vacation and generous sick/wellness time off to support the full scope of employee wellbeing.
- A supportive, positive, and engaging environment with a flexible and lifestyle-friendly atmosphere and opportunities for training and development.
- Opportunities for professional development and career advancement.
- Extended health and dental benefits.
- Generous GRSP
How To Apply
MABC hires based on merit, is strongly committed to equity and diversity and provides a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, women, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to engage with diverse communities productively.
If you are passionate about making a positive impact and possess the skills to communicate our mission effectively, we encourage you to apply for the Membership Services Director role with the MABC. Join us in our commitment to creating positive change in Midwifery.
We thank all applicants for their interest. However, please be advised that, only shortlisted candidates will be contacted.
Job Types: Full-time, Permanent
Pay: $97,000.00-$105,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Flexible language requirement:
Schedule:
Application question(s):
- Do you have any experience working with nonprofit organizations?
- Do you have experience working in the healthcare sector, specifically primary care?
Education:
- Master's Degree (required)
Experience:
- Leadership: 7 years (required)
- Team management: 5 years (required)
- Strategic planning: 5 years (required)
- financial and budgeting: 5 years (required)
Work Location: Hybrid remote in Burnaby, BC V5G 4L7
