MEDICAL OFFICE ASSISTANT

Obstetrics and Gynecology/Urogynecology

Richmond, BC

We are looking for a experienced, motivated, positive, compassionate, respectful and technology-savvy medical office assistant for a specialist Obstetrics and Gynecology/Urogynecology practice in Richmond, BC.

You will be working with 2 full-time progressive, dedicated and supportive physicians to carry out a variety of tasks related to their clinical practice and administrative work.

In addition, you will be responsible for managing patient and office communication, organizing schedules, sterilization of equipment and serving as a liaison between our office, external referring clinics, patients, and hospital/health authority staff. You will coordinate with the Business Manager to manage vendors, order medical and office supplies, and maintain inventory.

Language

Fluent English (spoken and written) REQUIRED
Competency in other languages is considered an asset (e.g.: Mandarin, Cantonese, Spanish)

Qualifications

Medical Secretary Diploma, Medical Office Assistant Certificate or Unit Clerk Diploma, or other training in healthcare is required
Minimum 3-5 years of experience in a medical office setting or related area
Office or other managerial experience is considered an asset

Knowledge skills and abilities

Mastery or high proficiency in Microsoft Office (Word, Excel), use of Gmail and Google calendars, Adobe Acrobat/PDF software and Dropbox
Proficiency with electronic Medical Records (EMR) – Accuro QHR STRONGLY preferred; however training can be provided
Demonstrates outstanding customer service skills with a strong understanding of client care, including making a pleasant first impression
Possesses critical thinking skills such as organization, problem solving, informed decision-making, adaptability, information analysis and creative thinking
Enthusiasm and positive attitude
Adept at learning new tasks and responsibilities
Exhibits a strong sense of initiative, responsibility, attention to detail, and adherence to protocols
Possesses excellent written and verbal communication and interpersonal skills
Has the ability to work under pressure and can handle interruptions
Manages and prioritizes workload to accomplish duties and tasks within designated deadlines
Ability to work effectively and independently with minimal supervision
Demonstrates the ability to collaborate effectively with administrative staff from other offices and hospital/health authority
Presents a professional appearance and demeanor
Knowledge of medical terminology
Should be prepared to discuss their performance, growth and development potential during periodic reviews

Responsibilities and Role

While more specific workflows and tasks will be discussed in person, here are some highlights of the responsibilities:

Greeting patients as they arrive for appointments
Registering new patients and updating patient information in EMR (Accuro-QHR Technologies)
Answering incoming phone calls and ensuring that all phone calls are followed up on and requests completed in a timely fashion
Scheduling and confirming patient appointments
Coordinating surgical booking with hospital staff and providing timely instructions to patients
Measuring and documenting patient height and weight. Processing urine samples for prenatal patients and pregnancy tests. Taking blood pressure
Preparation and clean-up of examination rooms before and after patient visits
Stocking clinic equipment in examination rooms
Cleaning and preparing clinic equipment for sterilization with use of autoclave while following safety procedures and protocols to avoid exposure to blood borne pathogens and other hazards
Receive, sort, and distribute all incoming and outgoing mail, emails, faxes, and other forms of communication on a daily basis.
Creating and maintaining spreadsheets of inventory on Excel. Creating patient facing documents/templates on Word. Creating /Maintaining office policy documents/templates on Word.
Providing administrative and managerial support to Business Manager.
Follows the clinical practice policies by the College of Physicians and Surgeons of BC “Standards of Practice” like but not limited to acknowledging receipt of referrals, responding to appointment requests by the referring community and patients
Maintains an orderly patient record. Handles all patient-related information in compliance with the Health Information Act (HIA), Privacy policies and other applicable policies established by the clinic
Collecting payment for non-MSP covered services using Moneris PAD machine
COVID-19: Candidate MUST be fully vaccinated and will adhere to public health orders and follow current BC CDC guidelines for community medical setting.

If interested and excited to be part of our team, please submit your resume along with 2 work references, and their contact information, by email.

We thank all interested applicants, however, only those under consideration will be contacted.

Successful applicants will be notified by email or phone for interviews to be held AS SOON AS POSSIBLE.

Job Types: Full-time, Permanent

Pay: $28.00-$35.00 per hour

Expected hours: 37 – 40 per week

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
Vision care

Ability to commute/relocate:

Richmond, BC V7C 3V3: reliably commute or plan to relocate before starting work (required)

Experience:

Medical office: 3 years (required)

Language:

English (required)

Work Location: In person

Application deadline: 2025-07-18
Expected start date: 2025-08-11

Dr. L. Rebeca Rivera Inc.

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