Medical Call Center Representative/floater

Capital Women's Care • Full-time • Fairfax, Virginia, United States • $30.04k - $41.46k / year • 1w ago

Job Overview
Capital Women's Care provides total women's healthcare at the highest medical and ethical standards. This is a great opportunity to join one of the best OB/GYN practices in the area and a dynamic team. Capital Women's Care is a 150+ group of OB/GYNs located throughout Greater Washington, DC, Northern Virginia and Maryland. We are seeking a Call Center Representative/Floater who strives to aid the practice by receiving patients, collecting information and payments, processing administrative tasks, and providing a range of other customer service duties both on the phone and in person.

Responsibilities

Answer and manage a high volume of incoming calls with professionalism and efficiency.
Schedule and confirm patient appointments.
Communicate messages electronically to physicians and clinical staff.
Provide outstanding customer service to patients, families, and staff.
Assist with general office duties and maintain cleanliness in shared workspaces.
As a Floater, cover Call Center duties, as necessary, answering phones, registering and (re)scheduling patients
Perform other duties as assigned

Requirements

High school diploma or GED required.
Minimum of 2 years of experience as a medical receptionist or in a medical call center environment.
Strong knowledge of EHR and Microsoft software.
Strong knowledge of medical office procedures and insurance terminology.
Excellent communication and interpersonal skills.
Excellent problem-solving skills.
Ability to speak to patients confidentially and compassionately.
Ability to de-escalate unwanted situations.

Benefits:

Health Insurance
Vision Insurance
Dental insurance
Flexible spending accounts
Health savings account
Prescription Benefits
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Employee Assistance Program
Vacation, Sick and Personal day, Paid time off
Paid holidays
401 (k)

Equal Opportunity Employment:

CWC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. If you are selected for further consideration, you will be subject to background investigation and drug screening. Flu vaccination is a required condition of employment. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This job description has been approved by all levels of management.

Job Type: Full-time

Expected hours: 40 per week

Benefits: