Overview
Unified Women’s Health (UWH) Virtual Clinic is a national, virtual health provider that specializes in menopause and sexual health, nutrition/lifestyle, and weight management for women. The Virtual Clinic together with Unified Women’s Healthcare has the unique opportunity to serve a woman’s healthcare needs - both virtually and in-person - throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then UWH Virtual Clinic culture may be for you.
As a Patient Care Coordinator, you will be at the front of our health care practice, supporting patients to ensure a premium patient experience. The energy and collaborative workstyle you bring to this role will be incredibly important in providing the quality-of-care Gennev is known for. In this full-time position, you will report to the Sr. Director of Clinical Operations.
Responsibilities
- Providing a superior customer service experience to Gennev customers via email, video communication, phone call, and text message
- Athenahealth Support - Check-ins, Patient Data Entry, Insurance Entry, etc.
- Managing the registration portion of the patient intake by emailing, texting, or calling patients (Ensuring all patients have checked in prior to the morning of the visit)
- Triaging and responding to customer service inquiries via our online platform, HelpScout
- Monitoring online chat in, HealthiPass Text, and Patient Coordinator Text line in Ring Central in real time, handling all issues to completion
- Communicating with patients about appointments, processing any cancelations and reschedules that are requested.
- Works closely with the Physician and RDN team when needed to move appointment and communicate any appointment changes with patients based on a provider conflict that might arise post scheduling
- Assisting patients in navigating their patient dashboard on Gennev.com and Athena Patient Portal
- Assisting with various Customer Services Team Projects as delegated by the Sr. Director of Clinical Operations
- Responsible of managing and tracking the status of all referrals (internal/external) and follows up with patients and providers as needed to ensure completion
- Maintain accurate and up-to-date records of all referral activities in the Athenahealth EMR system
Qualifications
- Have a high school diploma or equivalent
- Have at least 5+ years of customer service-related experience.
- One year of clinical experience preferred
- You have experience working with Microsoft office, email, and other basic technology
