Job Details
Description
Duties and Responsibilities
The following duties and responsibilities reflect the expectations of this position but are not all-inclusive.
- Track and respond to calls for a multi-state nurse triage telephone service, receiving inbound calls from patients and placing outbound calls, while utilizing Schmitt Thompson telephone triage protocols to document patient interactions effectively within clients’ EHR and/or a Call 4 Health platform.
- Provide clinical assessment based on established protocols and triage patients by phone or through patient portal.
- Provide administrative support and perform clinical tasks such as medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care post-discharge or post-operative.
- Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles.
- Participate in Remote Patient Monitoring (RPM) initiatives by tracking patients' vital signs and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD.
- Screen and qualify patients for clinical trials. Perform follow-ups and patient education.
- Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient care.
Education And/or Experience
- Bachelor’s or Associate’s Degree in Nursing.
- Minimum of 2-4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU.
- Previous telephone triage experience using electronic triage systems and at least two different Electronic Health Record (EHR) software systems.
- An active unencumbered e-NCL or Enhanced Nurse Licensure Compact license, additional non-compact state licensure would be considered an asset; candidates should
also be willing to obtain additional licenses at the company’s request.
Qualifications & Skills
- Teamwork: Demonstrated ability to collaborate effectively with peers, cross-functional teams, and leadership.
- Leadership: Proactive in stepping up to lead, when necessary, capable of motivating colleagues, and sharing knowledge for the enhancement of team performance.
- Customer Service: Exceptional empathy, patience, and active listening skills to
understand and address patient needs effectively.
- Quality: Strong attention to detail in charting, utilizing correct grammar, spelling, and medical terminology to ensure complete and accurate patient documentation.
- Organization and Time Management: Highly organized, capable of handling and documenting at least four calls per hour during peak times.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must be able to sit for extended periods, talk, and engage in active listening without visual contact with patients.
- Occasional standing and the use of hands for operating office equipment are required, with infrequent stooping, kneeling, or crouching.
- Ability to hear in normal range and wear a headset/ earpiece
- Good visual acuity to read computer screens, scripts, forms etc.
- Able to work remotely at home in a private HIPAA compliant workspace
- Able to house company equipment needed to perform job
- Broadband Internet Access
- Participation (via telephone or video) in staff meetings Work Environment
- Able to thrive in a fast-paced environment.
- Demonstrated capability to maintain professional relationships with diverse personalities.
- Must be flexible and adaptable to change, managing stress effectively.
- May require occasional overtime or adjusted start times.
