Front Desk Coordinator

GenPrime • Part-time • Anaheim, California, United States • $20 - $22 / hour • 2m ago

GenPrime LA

About GenPrime:

GenPrime is a pioneering network of clinics dedicated to elevating the reproductive health experience for intended parents. With cutting-edge fertility clinics across the globe, including the U.S., Malaysia, Thailand, the Philippines, and Singapore, GenPrime offers integrated and comprehensive fertility care for everyone.

About the role:

As the Front Desk Coordinator at GenPrime LA, you will be the first point of contact for patients and visitors, playing a vital role in ensuring a welcoming and professional environment. This role involves managing front desk operations efficiently while adhering to California labor laws and healthcare regulations.

Key Responsibilities:

- Greet and welcome patients and visitors, providing them with a positive first impression of the clinic.

- Manage front desk activities, including answering phone calls, scheduling appointments, and handling patient inquiries.

- Maintain accurate patient records and ensure all information is updated and filed correctly.

- Assist patients with the completion of necessary forms and documentation.

- Coordinate with medical staff to ensure efficient patient flow and timely appointments.

- Handle billing and payment transactions, providing receipts and processing insurance claims as needed.

- Ensure the front desk area is clean, organized, and equipped with necessary supplies.

- Adhere to clinic policies and ensure compliance with U.S. and California healthcare regulations.

- Maintain patient confidentiality and protect sensitive information in accordance with HIPAA and local privacy laws.

- Provide administrative support to the clinic's staff as required.

Basic Qualifications:

- High school diploma or GED equivalent; an associate degree in business administration or healthcare is a plus.

- Previous experience working as a Front Desk Coordinator.

- Previous experience working in an IVF or fertility clinic.

- Proven experience as a receptionist, front desk representative, or a similar role, preferably in a healthcare setting.

- Proficiency in Microsoft Office Suite and patient management software.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Ability to work in a fast-paced environment and handle stressful situations with professionalism.

- Fluent in English; proficiency in other local languages is a plus.

Preferred Qualifications:

- Previous experience in an IVF or fertility clinic.

- Certification in medical office administration or similar training.

- Knowledge of medical terminology and procedures.

Employment Details:

- Position Type: Part-time

- Schedule: 9am-5pm, Mondays, Wednesdays, and Fridays

- Compensation: $20-$22 per hour, depending on experience

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 20 – 24 per week

Schedule:

8 hour shift
Day shift

Application Question(s):

Do you have experience working in medical/clinic setting?

Experience:

Front desk: 1 year (Preferred)

Ability to Commute:

Anaheim, CA 92801 (Required)

Work Location: In person

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