Remote Patient Representative (Full-Time)

Diana Health • Full-time • Remote (Nashville, Tennessee, United States) • $33.68k - $51.85k / year • 1w ago

About Diana Health
Diana Health is a network of modern women's health practices working in partnership with hospitals to reimagine the maternity and women's healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams;
passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love.

We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!

Role Description
We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women's health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity.

What you'll do:
Serve as overflow support to multiple practices by, answering and working incoming calls
and messages

Answer and triage incoming phone calls and app messages from our current
patients
Act as the second line of call for incoming calls from new patients
Answer incoming phone calls from other stakeholders (e.g., external medical
provider offices, start incoming referral requests)
Check and respond to voicemail and after hours messages

Support patient scheduling:

Schedule patients from incoming phone calls
Conduct no show and cancelation follow-up
Support schedule re-shuffles (e.g., when provider is called out)
Work through appointment ticklers
Support central communications intake and follow up through various mediums
Other duties as assigned

Work Schedule (Eastern Standard Time Zone):

Must be available Monday through Friday, hours between 9:00a-6:00p

Experience / Qualifications:

Minimum of two years of medical receptionist or customer service experience and/or training
Excellent communication skills
Ability to solve practical problems in various situations
Must have the ability to multitask

Benefits