At Axia Women’s Health, recognized as a Great Place to Work for a 3rd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.
Essential Functions:
- Develops and delivers training to providers, clinicians, and colleagues on Axia’s EMR (eClinicalWorks) and supporting technologies across formats (instructor-led, online, in-person).
- Oversee the administration and maintenance of the organization's Learning Management System (LMS), ensuring data integrity, prompt issue resolution, and coordinated system upgrades to support continuous learning.
- Design, implement, and evaluate comprehensive training programs delivered via multiple modalities—including instructor-led sessions, online courses, and in-person workshops—to address diverse learning styles and organizational requirements.
- Develop and continuously refine robust instructional materials—such as lesson plans, storyboards, quizzes, and user guides—to ensure clarity, consistency, and alignment with IT systems and applications.
- Collaborate closely with critical teams including Compliance, Risk Management, Clinical Operations, and Human Resources to assess training needs, gather feedback, and tailor training initiatives that align with both technical and regulatory requirements.
- Conduct comprehensive needs analyses in partnership with department heads, developing data-driven recommendations that ensure training programs meet strategic business objectives and technical demands.
- Generate detailed, data-driven reports on LMS usage, training progress, and program effectiveness, and present actionable insights to senior management and key stakeholders. Utilize this feedback to continuously refine training strategies and content delivery.
- Act as a subject matter expert and trusted consultant for cross-functional teams, identifying process enhancements and proposing innovative solutions to address evolving training and development needs.
- Provide targeted pre- and post-go-live support for IT projects, facilitating effective training and configuration assistance.
- Employ tools such as Adobe Captivate and Microsoft Office Suite to develop engaging, interactive content that enhances user engagement and knowledge retention.
- Develops and delivers training to providers, clinicians, and colleagues on Axia’s EMR (eClinicalWorks) and supporting technologies across formats (instructor-led, online, in-person).
Qualities & Skills:
Required:
- Strong problem-solving and analytical skills, with the ability to troubleshoot LMS-related issues and optimize learning processes.
- Excellent verbal and written communication skills, including the ability to develop clear training materials and deliver engaging presentations.
- Detail-oriented, organized, and able to manage multiple tasks and deadlines in a fast-paced environment.
- Ability to work both independently and collaboratively across teams.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Experience delivering training in multiple formats (instructor-led, virtual, e-learning).
- Experience with eClinicalWorks EMR.
- Ability to travel up to 25% as needed
Preferred:
- Experience with e-learning content development and industry standards (SCORM, AICC).
- Familiarity with instructional design tools such as Adobe Captivate, Articulate, or Visio.
- Experience with Learning Management Systems (HealthStream preferred).
Education & Experience:
- Bachelor’s degree in IT, Computer Science, Education, or a related field preferred.
- Minimum of 3 years of IT experience in LMS Administration, instructional design, or corporate training
At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.
