About ReproMed:
ReproMed is Ireland's leading provider of fertility and reproductive healthcare in Ireland with state-of-the-art Fertility and IVF clinics accessible all over the country. Our goal is to help as many patients across Ireland to achieve their dreams of starting a family. We are looking to attract, retain and develop the best talent who will add to our existing dynamic and ambitious team.
Behaviours and Mission:
The company using our core behaviours (acting with Care, taking responsibility and making a positive difference) want to continuously develop ReproMed as a place and service where we do everything we can to give patients control of their reproductive health. The behaviours complement our Mission which is a great place to work and a great place to be a patient.
Position:
Client Care Advisor – Join Our Dynamic Team!
📍 Location: Galway City Center
🕒 Job Type: Full Time
💰 Competitive Salary + Performance Bonuses
Are you a people person with a passion for delivering top-notch customer service? Do you thrive in a fast-paced environment and enjoy helping others? If so, we want YOU to be our next Client Care Advisor!
Why Join Us?
✅ A supportive and collaborative work environment
✅ Career growth opportunities within a leading healthcare provider
✅ Ongoing training to enhance your skills
Your Role:
As a Client Care Advisor, you'll be the first point of contact for potential patients, helping them navigate their journey with us. You’ll:
✔️ Convert leads into consultations via phone, email, and live chat
✔️ Provide clear information on our clinic’s services
✔️ Use sales techniques to achieve individual and team targets
✔️ Ensure smooth patient scheduling and follow-ups
✔️ Deliver outstanding customer service at every touchpoint
Requirements:
What We’re Looking For:
🔹 Excellent communication skills – verbal and written
🔹 Previous experience in a contact center or customer service role
🔹 Sales-driven mindset with a passion for helping people
🔹 Ability to multitask and thrive in a fast-paced environment
🔹 Strong attention to detail and CRM/database management skills
Other information:
💼 Benefits Package 💼
🌟 Competitive salary
🌟 Company pension plan
🌟 Health insurance plan
🌟 Employee Assistance Programme (EAP)
🌟 Paid maternity/paternity leave
🌟 Additional annual and sick leave
🌟 Staff treatment benefits
🌟 Professional development support
🕒 Working Hours 🕒
📌 40-hour work week, including breaks
📌 Core hours between 8:00 AM – 6:00 PM
📌 Occasional public holiday shifts required
🚀 Ready to make a difference? Apply today and start your journey with us!
