Location: Swords

Reports to: ReproScan Manager

Contract Type: Part-time/ Casual

About The Role

We are seeking a dedicated and organised ReproScan Administrator to join our dynamic team. This is an exciting opportunity to play a key role in ensuring the smooth and efficient running of ReproScan's Satellite Services Programme and the day-to-day operations of our clinic.

The ideal candidate will have excellent communication skills, strong attention to detail, and a genuine passion for patient care. You'll be the first point of contact for patients, helping coordinate appointments, manage documentation, and support them throughout their treatment journey.

Key Responsibilities

Coordinate and manage patient appointments, consultations, and procedures.
Liaise with patients to ensure timely responses and exceptional service.
Organise patient prescriptions and liaise with pharmacies.
Book procedures and appointments into clinic systems (IDEAS and Socrates).
Send scan and blood results promptly.
Provide patient information and support via phone, email, and in person.
Maintain accurate patient records and ensure all paperwork is complete before consultations.
Manage invoicing and process payments.
Support front-of-house duties - greeting patients and keeping appointments on schedule.
Liaise with external clinics and partner services.
Assist with general administrative tasks, including typing, filing, scanning, and stock management.
Handle patient feedback and complaints with empathy and professionalism.

What We're Looking For

Education: Leaving Certificate (essential). A Medical Secretary qualification or equivalent is desirable.
Experience: Prior experience in patient coordination, medical administration, or similar roles.
Skills & Attributes:
Excellent written and verbal communication in English.
Patient, calm, and empathetic nature.
Highly organised and detail-oriented.
Strong team player with accountability and initiative.
Proficient in computer systems and clinic software.
Knowledge of IVF or fertility services (an advantage).
Ability to work effectively under pressure in a busy clinical environment.

Why Join Us

At ReproScan, you'll be part of a supportive and compassionate team dedicated to helping patients through some of the most important moments in their lives. We value teamwork, respect, and professionalism - and we provide a rewarding work environment where your contribution truly makes a difference.

Our Benefits Include:

Company pension plan
Private health insurance
Fertility treatment benefits
Employee Assistance Programme (EAP)
Paid maternity leave benefits
Additional annual and sick leave
Ongoing professional development and support
A supportive, team-oriented work culture

Working Hours:

Minimum 15 Hours per week - Likely Shifts- Tuesday and Fridays- 5pm- 9pm, Saturdays - 9am - 4pm

ReproMed Ireland

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ReproScan Administrator