Job Summary
Expected Shortlisting Date
24/02/2025
Planned Interview Date
03/03/2025
Band 2 Clerical Officer/ Receptionist
Full-time, substantive position - 37.5 hours
The Womens CSU currently has an exciting new posts available in our antenatal outpatient team across St James Hospital and Leeds General Infirmary. Duties range from reception, helping patients with general enquiries and clinic notes preparation. We are keen to recruit reliable and self-motivated individuals who will be able to support our service in delivering outstanding patient care for women.
Main duties of the job
Applicants should be capable with good IT knowledge and strong communication skills to become part of our antenatal outpatient team. An ability to learn quickly, work well in a team and a flexible approach are essential. Previous experience of working in a hospital environment or busy customer focused department would be an advantage but is not essential, as training will be provided.
This is an excellent opportunity to further develop a range of administration and customer service skills and this position will give you the opportunity to work with patients, administrative staff and clinical teams of all levels. This is a full time position based at Leeds General Infirmary or St James's University Hospital, cross-site cover is often required.
For further information and/or to arrange an informal visit please contact: Michaela Wardman, Patient Services Coordinator on michaela.wardman@nhs.net.
About Us
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Date posted
29 January 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year
Contract
Permanent
Working pattern
Full-time
Reference number
C9298-WOM-120
Job locations
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Job Description
Job responsibilities
Job Purpose/Summary
To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies.
The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.
To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the Obstetric administrative team within all maternity areas. To support the delivery of a high standard of service to patients, staff and Trust departments.
Please see attached document for full job description and personal specification.
Job Purpose/Summary
Job description Job responsibilities
To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies.
The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.
To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the Obstetric administrative team within all maternity areas. To support the delivery of a high standard of service to patients, staff and Trust departments.
Please see attached document for full job description and personal specification.
Person Specification
Skills & Behaviours Essential
- Motivated, keen to learn
- Reliable and Trustworthy
- Adaptable and have a flexible approach to duties and working practice
- Friendly manner and able to work as part of a multidisciplinary team
- Able to work on own initiative, within agreed departmental guidelines
- Committed to working with people
- Professional attitude
- Customer Care skills
Qualifications Essential
- Literate / Numerate
- Willing to undergo training as required
- Willing to undergo job training as required on a range of Patient administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)
Desirable
- NVQ2 in Customer Care or equivalent
Experience Essential
- IT Skills
- Insight into duties and responsibilities of post
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
- Be aware of key indicators and service level agreements within the department.
Desirable
- Working knowledge of patient related databases
- Admin or Clerical Experience
- ECDL or equivalent
Additional Requirements Essential
- Good interpersonal skills
- Able to work on own initiative within agreed guidelines
- Team Working
- Effectively communicate with patients and team members
- Able to fulfil Occupational Health requirements for the post
- Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
- Able to work in a patient-facing environment.
- Able to work cross-sites as and when required
Person Specification Skills & behaviours Essential
- Motivated, keen to learn
- Reliable and Trustworthy
- Adaptable and have a flexible approach to duties and working practice
- Friendly manner and able to work as part of a multidisciplinary team
- Able to work on own initiative, within agreed departmental guidelines
- Committed to working with people
- Professional attitude
- Customer Care skills
Qualifications Essential
- Literate / Numerate
- Willing to undergo training as required
- Willing to undergo job training as required on a range of Patient administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)
Desirable
- NVQ2 in Customer Care or equivalent
Experience Essential
- IT Skills
- Insight into duties and responsibilities of post
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
- Be aware of key indicators and service level agreements within the department.
Desirable
- Working knowledge of patient related databases
- Admin or Clerical Experience
- ECDL or equivalent
Additional Requirements Essential
- Good interpersonal skills
- Able to work on own initiative within agreed guidelines
- Team Working
- Effectively communicate with patients and team members
- Able to fulfil Occupational Health requirements for the post
- Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
- Able to work in a patient-facing environment.
- Able to work cross-sites as and when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leeds Teaching Hospitals
Address
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Employer's website
https://www.leedsth.nhs.uk/ (Opens in a new tab)
