About Pollin Fertility and Reproductive Health:
Join a pioneering team dedicated to excellence in reproductive health. At Pollin Fertility, we utilize cutting-edge technologies and innovative practices to provide outstanding care. We are expanding our team and seeking an experienced Medical Administrator who is passionate about making a difference in the lives of our patients.
Job Description:
Day-to-Day Patient Experience - Weekdays
- Collaborate with a team of Physicians, Nurses, Laboratory and Administrative staff on a daily basis as required
- Communicate, counsel and educate patients on their fertility journey (treatment plans, medications, consents and payment schedules and more)
- Coordinate, prepare and educate patients’ on diagnostic and treatment cycles
- Assist patients in understanding the emotional and medical implications of fertility treatment
- Accurately dispense medications and ensuring pharmacy is well stocked as required
- Monitor patient’s recovery after an egg retrieval as required
- Communicate with patients via phone/email/patient portal to provide accurate medical instructions and respond to any inquiries/concerns
- Practice in accordance with the code of ethics and standards as set by the College of Nurses of Ontario
- Take an active role in department policies, processes and procedures by monitoring and maintaining standards of care in conjunction with other team members
- Promote a positive work environment and culture, be accountable for personal conduct and actively participate in staff meetings
- Attend clinic wide meetings
- Consistently arrives to work, to scheduled appointments and meetings on time
- Deals constructively with conflict and focuses on alignment of behaviours with mission
- Understands importance of nursing documentations: writes clearly and informatively, and edits work for spelling and grammar
- Maintains confidentiality, security of records and patient information at all times
- Complies with company policies, procedures and dress code
- Undertakes specific tasks and projects assigned by supervisor
- Weekend and holiday rotation as required
- On-call rotation as required
- Other duties as required
Day-to-Day Patient Experience - Weekends
- Meeting with patients during monitoring to discuss results and dispense medications
- Stim check of CM stims – including stimulation sheets and requisitions as required
- Meeting with REI to review results and receive orders for next steps as required
- Booking of IUIs and semen sample collection appointments for CM patients
- Contacting patients daily with results and instructions
- Booking of OPU’s for IVF patients when required
- Organizing patient appointments
Qualifications:
- Registered Nurse degree
- Current CNO registration and in good standing
- Current Professional Liability Insurance
- Current BCLS certification required, ACLS an asset
- Previous 2-5 years experience in fertility setting, is an advantage
- Strong verbal and written communication skills
- Above average technical skills, comfortable working with an EMR
- Exceptional customer service and interpersonal skills
- High level of compassion and empathy
- Strong time management, critical thinking, problem solving and decision making skills
- Effective organization skills and attention to detail
- Ability to work both independently and as a part of a cross functional team, maintain strong working relationships with colleagues and patients
- Ability to manage conflicting demands
- Knowledge about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)
- Training and/or experience in the field of infertility and/or Women’s Health
Skills:
- Strong skills in educating and counseling patients about treatment options, procedures, potential risks, and emotional considerations
- Ability to manage and interpret large sets of clinical data, which is crucial for tracking patient treatment plans and outcomes
- Knowledge of healthcare regulations, particularly those pertaining to fertility treatments and patient privacy
- Experience working in a team that may include reproductive endocrinologists, embryologists, and other healthcare professionals
- Proficient in Google Suite
- Familiarity with electronic medical records (EMR)
- Superior patient service skills, confidentiality and a professional demeanor
Working Conditions:
Why Join Us?
- Opportunity to be part of a leading clinic known for pioneering work in fertility and reproductive health.
- Collaborative work culture that values individual contribution while fostering teamwork.
- Commitment to professional growth and development within the field of reproductive health.
- Competitive compensation package and comprehensive health benefits.
Pollin is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.
