Pacific Centre for Reproductive Medicine (PCRM) is seeking a dedicated and professional Patient Concierge to join our Edmonton team. This is a full-time position with a schedule that includes both weekdays and weekends. We'd love to hear from you if you have a passion for patient care and exceptional customer service skills!
Work Schedule: Monday to Friday, between 6 AM to 4:30 PM, weekends on rotation.
Apply before February 15, 2025.
ABOUT THE ROLE
As a Patient Concierge, you will be our patients' first point of contact, ensuring a welcoming, calm, and organized clinical environment. This role involves administrative tasks and direct patient interaction in person and via phone/electronic communication. You will enhance the patient experience by providing exceptional service and supporting clinic operations.
Reporting to the Reception Supervisor/Operations Assistant, you will collaborate with a multi-disciplinary team to ensure smooth clinic operations and efficient patient care.
KEY RESPONSIBILITIES
- Patient Support & Front Desk Management:
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- Greet and assist patients upon arrival.
- Ensure accurate entry of patient information into the Electronic Medical Records (EMR) system.
- Maintain clinic databases and patient records.
- Communication & Coordination:
- Answer and triage incoming calls and online messages.
- Direct inquiries to the appropriate department.
- Schedule, modify, and cancel patient appointments as needed.
- Administrative Duties:
- Process payments and manage daily financial reconciliations.
- Collect, sort, and distribute mail.
- Maintain clinic security on Sundays and holidays.
- Act as Fire Marshall and attend fire safety meetings.
- Assist with the daily operations of a busy clinic environment.
- Other Duties:
- Organize deliveries and scheduled pickups (e.g., specimens, pharmacy sheets, payroll).
- Notify patients of weekend appointment times.
- Perform general office tasks (filing, faxing, mail handling, etc.).
- Support the team with additional duties as needed.
WHAT WE'RE LOOKING FOR
- Education & Experience:
- Minimum 1 year of administrative experience (preferably in a healthcare setting).
- Medical Office Assistant Certification is an asset.
- Skills & Qualifications:
- Strong interpersonal and communication skills (both written and verbal).
- Ability to handle complex patient inquiries with professionalism.
- Proficiency in EMR systems and office software.
- High level of attention to detail, organization, and problem-solving.
- Ability to multi-task and work independently while contributing to a team.
WHAT’S IN IT FOR YOU:
Your matter here at Pacific Fertility, so here’s a bit of insight about the support you can expect from us:
- Competitive compensation
- Fertility benefits
- Extended benefits with a Health Spending Account
- Retirement matching
- Four weeks' vacation
- 10 Personal Care days
- Team events
- First-class work facilities
- Personal & professional development
DID WE CATCH YOUR ATTENTION? If so, we’d love to hear from you – apply today!
Pacific Fertility is proud to be an equal-opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment. Please let us know if you need reasonable accommodation at any point in the application or interview process.
We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or in the future.
